Apartment Maintenance Service Associate

Lion Real Estate Group is seeking an experienced Service Associate to join the team at two of our owner-managed multifamily properties, "Brownstone Lofts" (55 units) in Echo Park and "Laurel Terrace" (54 units) in Valley Village.

(Recruiters/Agencies: Please do not respond to this ad.)

Lion Real Estate Group, established in 2007 by Jeff Weller and Mory Barak, is a US-based investment firm with a niche focus on acquiring B/C multifamily assets in the Sun Belt states. The co-founders have completed $2.5 billion of real estate transactions and have office locations in Dallas, TX (headquarters), Los Angeles, CA and Nashville, TN. The firm currently owns and operates 5,600 units across twenty-four multifamily properties located in the Los Angeles, Nashville, Dallas, Austin, and Atlanta areas.

Lion Real Estate Group - BENEFITS OFFERED:

• Medical Insurance (77% of employee/dependent premium paid by Lion)
• Dental Insurance (99% of employee premium paid by Lion)
• Vision Insurance (99% of employee premium paid by Lion)
• Voluntary Plans, including Life/AD&D, Accident, Critical Illness, Disability, Hospital Indemnity, and Pet Insurance
• Third-Party Dedicated Benefits Concierge (TouchCare)
• 401(k) Retirement Savings Plan (6% Company Match)
• Paid Time Off Policies:
  • Vacation
  • Sick Leave
  • Bereavement Leave
  • Inclement Weather
  • Holidays (New Years Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Rosh Hashanah, Yom Kippur, Thanksgiving Day, Christmas Day)
• Paid Parental Leave
• Employee Assistance Program
• Perks and Rewards Program

Apartment Service Associate - JOB PURPOSE:

The service associate plays a vital role in our community’s day to day impression on existing and prospective residents and is expected to maintain a high level of quality customer service and professionalism while ensuring that all company maintenance policies and procedures are consistently followed. The service associate is responsible for troubleshooting and repairing all aspects of the community and apartment units including plumbing, electrical, heating/cooling, carpentry, appliances, painting, and drywall

Apartment Service Associate - ESSENTIAL FUNCTIONS:

1. Ensures all company maintenance policies and procedures are followed
2. Ensures quality control checks of all final products (i.e. unit turns, preventive maintenance, rehab projects).
3. Walks community daily and inspects vacant apartments.
4. Completes service requests in a timely and cost-efficient manner.
5. Addresses all emergency service requests in a timely fashion, including on-call emergencies
6. Assists in maintaining and repairing structural, plumbing, HVAC, and electrical issues, including rehab units
7. Prioritizes service requests and unit turns
8. Paints and turns vacant units, including rehab units
9. Cleans and repairs swimming pools
10. Ensures the physical well-being and curb appeal of the apartment community including grounds cleanliness
11. Ensures all work assignments are completed according to Company standards
12. Assists with move-in and move-out procedures
13. Brings all resident issues to the attention of office personnel and informs community managers of any issues observed in housing units
14. Works together with service team to keep on-site shops in order
15. Coordinates with supervisor to order supplies while maintaining the appropriate expense budget allotted per community.
16. Works collaboratively with supervisor to prepare for all city and internal property inspections.
17. Ensures Company Safety Program and OSHA safety requirements are being followed and conducts routine property safety inspections.
18. Maintains annual fair housing certification for maintenance (via Gracehill)
19. Maintains regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
20. Provides exemplary customer service to residents, prospects, and guests and represents the Company in a professional manner at all times

Apartment Service Associate - REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills. (English)
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to create and maintain strong supplier partner relationships
• Team player with ability to work well with others
• Ability to work independently, prioritize duties, manage time efficiently, and multi-task.
• Ability to function well in a high-paced and at times stressful environment.

Apartment Service Associate - EDUCATION & EXPERIENCE:

• High School Diploma or equivalent
• 1+ year residential maintenance or related experience
• 1+ year of experience in multifamily property management highly preferred
• HVAC/EPA Certification preferred
• Must Have Valid Driver's License

*Posted pay range is negotiable. ($25-$27/hour)

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Compensation details: 25-27 Hourly Wage

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