Business Operations Analyst I/II (Debit Card Disputes)

Overview

To optimize the performance of business operations by analyzing current and forecasting future performance. Develop skill in and apply various analytical techniques to solve operational issues and support strategic initiatives. Works under moderate supervision. Participate in basic/routine tasks of minor impact requiring basic research/review.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative data analysis using analytical techniques, tools, models, simulation, etc.
• Solve business problems by defining the problem, interviewing stakeholders, identifying and evaluating alternatives, and presenting findings
• Participate in complex interdepartmental initiatives of significant business risk & impact
• Obtain quantitative and qualitative data of business processes to analyze, determine and promote data driven decisions
• Implement new/enhanced products, services and/or operational changes
• Prepare/collaborate on presentations, reports, white papers, etc
• Interpret results of analysis, present recommendations, alternatives and implications
• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
• Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance
• Synthesis data from a wide variety of sources; responsible for the end-to-end creation of visualization tools, reports and insights
• Perform other related duties as assigned

Qualifications

• Exposure to problem resolution including determining root cause, scope and scale of issues
• Exposure in solving routine or standard administrative, operational and/or system problems and issues
• Experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Effective research, analytical, and problem solving skills
• Effective organizational, planning and time management skills
• Effective skill interpreting and synthesizing large amounts of information
• Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Effective verbal and written communication skills
• Proficiency with word processing and spreadsheet software skills
• Proficiency in maintaining accuracy with attention to detail and meeting deadlines
• Proficiency with data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Bachelor's Degree in Business Administration, Finance, Data Analytics, Operations Research or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:* Military Times 2022 Best for Vets Employers* WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career Hiring* Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.