Lodge & Spa Concierge

• Excellent office and computer skills
• Ability to provide professional communication in all environments
• Strong organizational, communication and verbal skills
• In-depth understanding of essential hospitality standards and company policies
• Proven skill in developing relations with guests, vendors and internal departments
• Ability to project a professional and knowledgeable demeanor

• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Complete exchanges and returns in a timely and professional manner.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and help work hand to hand with other departments

Requirements:

• Minimum of 2+ years of client-facing experience.
• Basic computer literacy skills and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time-management.