Nashville SLIC Team Lead

REQUIREMENTS AND DESIRED SKILLS:

• This is an irregular, part-time position with the work schedule dependent on project scheduling by our client. Best suited for those looking for interesting, occasional work outside of the home.
• Days per week & hours will vary based on client needs, hours generally between 8am - 7pm.
• Must have reliable transportation to the job site in Franklin, TN
• Must have a cell phone and phone charger for use on-site
• Must exhibit excellent people skills, with a friendly, welcoming personality
• Professional demeanor for representing L&E Research to our clients and participants
• Must have the ability to work well with others and be a team player, with minimal supervision
• Previous customer service experience required
• Willingness to support local marketing and recruiting efforts, which could involve staffing events at local venues, handing out literature and promotional materials and interacting with potential recruits for market research studies
• Experience using a Windows-based computer is required. Microsoft Office (Word, Excel) and Google Suite (Docs, Sheets) experience is desired
• Business casual dress required
• Ability to interview via video conference (8x8, Google Meets) if requested

RESPONSIBILITIES AND DUTIES:

• Servicing the needs of a corporate client conducting market research at the client's location
• Directly interacting with clients and study participants during research projects
• Greet study participants and verify IDs, ensuring sign-in of each participant
• Ensuring completion of online Informed Consent Form (ICF) by participant; having participants complete the ICF on-site, if necessary (not all studies will use this)
• Answer telephone calls and emails, answer general respondent questions, provide directions, pass on information to/from clients as needed
• Using a computer for a variety of tasks, including Microsoft Office, Google Suite, our proprietary FMP business software, and email
• Comfortable entering data into existing Excel spreadsheets (no formulas required)
• Will use our company FMP software application to track attendance of participants, including cancellations and no shows. Will also pay participants through the FMP application.
• Support L&E Research and our client at local marketing and recruiting events when requested. Could involve transporting literature and other materials to the event sites as needed, as well as engaging with those interested in participating in our studies
• Keep the front desk clean and organized; we're guests in our client's facility
• Support general client needs as requested
• Other duties as required by the Director of Onsite Operations
• Position is located in Franklin, TN