In Room Dining Server (Room Service)

Who We Are 

TOWER23 Hotel is San Diego's only luxury, lifestyle hotel on the beach. TOWER23 Hotel derives its name from lifeguard tower 23 positioned on Pacific Beach by the hotel. The exclusive resort community of La Jolla is just north of the hotel, while downtown San Diego, the airport, major business centers and popular area attractions are just minutes away. San Diego's vibrant beach life sets the stage for TOWER23's distinctive architecture and style. 

At Eat.Drink.Sleep it all starts with you: our hospitality superstars. We are committed to building a relationship with each person that walks through the doors including and beginning with the employees that take care of our guests.  

TOWER23 Hotel was ranked #1 of 284 hotels in San Diego in 2022 on TripAdvisor. Come grow with us! 

Tower23 is currently seeking In Room Dining Servers to join our team! The IRD Server is responsible for providing the highest quality of service to hotel guests in an attentive, courteous, and efficient manner. He/she is also responsible for providing a quality dining experience in the guest’s room. He/she will receive and deliver food, beverage, and amenity orders and collect payment. The ideal candidate will have experience working in a high-volume, boutique hotel environment to continue the tradition of excellence and service for which Tower23 is known. 

Must have the availability and flexibility to work nights, weekends, and holidays. 

POSITION QUALIFICATIONS 

• Must have previous food and beverage experience; serving experience preferred 
• Responsible Beverage Service and Food Handlers certification(s) are a plus 
• POS systems and cash handling experience  
• Excellent verbal and written communication skills  
• Well organized and detail oriented  
• Self-motivated and works with a sense of urgency 

SUMMARY OF RESPONSIBILITIES 

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: 

• Ensure customer interaction and experience meets and exceeds expectations 
• Greet and assist all guests with a positive, friendly attitude and professional demeanor 
• Promote safety awareness and practice safe work habits 
• Support and comply with hotel policies and procedures 
• Effectively communicate with supervisors and co-workers 
• Excellent customer service and confident on the phone 

• Computer literate and phone skills are a must 
• Ability to multitask in a high profile, high traffic environment 
• Team oriented and self-motivated, able to work unsupervised 
• Have a thorough knowledge of menus and current specials 
• Perform cashiering functions by closing checks and preparing end of shift paperwork. 
• Perform opening and closing procedures and side-work duties according to assignment 
  and established checklist. 
•  Answer the telephone according to standards. 
• Consistently upsell food, beverage and promotional items to guests. 
• Receive and deliver food and beverage orders to guest rooms and collect payment. 
• Follow all responsible alcohol practices. Card all guests who appear under the age of 40. 
• Maintain cleanliness of Kitchen and IRD Storage rooms. 
• Follow tray and cart pick up procedures to ensure cleanliness of all guest hallways. 
• Properly and consistently set up, deliver, and charge for amenities. 
• Notify management to any pertinent information each shift. 
• Perform any additional duties as assigned by the Manager On Duty or other Property MODs. 

**Due to the cyclical nature of the hospitality industry, employees may be required 

to work varying schedules to reflect the business needs of the company.** 

SALARY RANGE: $18.00 per hour + tips 

Additional Employment Benefits: paid sick time, flexible schedule and access to the employee assistance program (EAP). You may also receive discounts to all our hotel/restaurant venues located in San Diego, Chula Vista, Catalina Island, Bakersfield and Lake Havasu City. 

IF THIS SOUNDS LIKE YOU, WE WANT TO HEAR FROM YOU! Please submit your resume and availability in response to this ad. 

TOWER23 Hotel is San Diego's only luxury, lifestyle hotel on the beach. TOWER23 Hotel derives its name from lifeguard tower 23 positioned on Pacific Beach by the hotel. The exclusive resort community of La Jolla is just north of the hotel, while downtown San Diego, the airport, major business centers and popular area attractions are just minutes away. San Diego's vibrant beach life sets the stage for TOWER23's distinctive architecture and style. 

Our Company prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.