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in Jacksonville, FL
Office 365 Support Engineer / Microsoft 365 Support Engineer / Exchange Support Engineer
Verified Pay | $25 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Jacksonville, Florida |
About this job
Job Description
Hello Professionals, I hope you are doing well!
This is RASHEED AKBAR from "Amaze Systems Inc." and I have the following position. Please let me know if you are interested / have anyone. Thanks!
POSITION#: 1030316
Position: Office 365 Support Engineer / Microsoft 365 Support Engineer / Exchange Support Engineer (L2 Support)
No of Positions: 01
Work Location: Jacksonville, Florida (Onsite from Day-1)
Duration: Long Term Contract
Client / Implementer: HCL
Required Skills: L2/L3 Support, Office 365, Exchange Troubleshooting, Exchange 2010, 2013, 2016, Exchange Online, TCP/IP networking, PowerShell, IT applications, network infrastructure etc.
Pay Rate: $25/hr on W2 (or) $30/hr on C2C
Job Description:
Required Skills & Experience:
- 3 to 10 years of experience (of which 3 years must be as L2/L3 Support with Exchange and related infrastructure)
- Exchange 2010, 2013, 2016, Exchange Online
- Proven experience with Exchange Troubleshooting
- Proven experience with TCP/IP networking
- Proven experience with PowerShell
- Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces.
Responsibilities:
- Management and support of the Exchange environment, mixture of vendor managed and on-premises.
- Attending meetings such as Operational, Capacity etc., and taking ownership for actions.
- Performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing and maintaining Knowledge Articles.
- Follow all guidelines and controls for each process to ensure compliance and quality.
- Track the implementation of resolution tasks; collect, interpret and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
- Understand thoroughly the end-to-end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
- Provide input and contribute to any and all product or service-related audits.
- Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events.
- Assist with resolution efforts and perform root cause analysis as needed on major incidents.
- Identify risks, issues and product defects related to applications and/or services and drive their resolution.
- Ability to work remotely for Disaster recovery and BCM events.
- Working with internal Teams and external Vendors
- Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
- Ensure regular activity such as patching, and backups is completing successfully
- Raise and implement changes for both your own tasks and those from Engineering
- Act as the point of contact for vendor supported Exchange environment for escalations
- Sanity checks any changes to the environments
- Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
- Implementation of new initiatives handed across from Engineering
- Troubleshooting in-house developed scripts
- Produce process documentation and Knowledge base articles and "how to" guides.
Best Regards,
Rasheed Akbar | Lead Talent Acquisition Executive
Amaze Systems Inc.
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
Desk#: +1 (669) 336-4352
Email: rasheed@amaze-systems.com | www.amaze-systems.com/
USA | Canada | UK | India
Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.