Client Success Rep

Position Summary:

As a Client Success Representative StoredTech, you will be a key point of contact for our clients, ensuring their satisfaction and success with our services. You will play a crucial role in building and maintaining strong client relationships, addressing their needs, and collaborating with internal teams to deliver exceptional service.

Key Duties and Responsibilities:

• Serve as the central point of coordination for service-related issues.
• Serve as a main point of contact for clients, understanding their business goals and challenges.
• Regularly check in with clients to assess satisfaction and identify opportunities for improvement.
• Act as a liaison between clients and technical support teams to address and resolve issues promptly.
• Escalate complex problems to appropriate internal teams and ensure timely resolution.
• Conduct regular client reviews with clients to review performance metrics, discuss service enhancements, and gather feedback.
• Provide clients with training on new features, updates, and best practices related to our services.
• Create and distribute educational materials to enhance client understanding.
• Monitor renewals and proactively engage with clients to ensure retention.
• Collaborate with sales teams to identify upsell and cross-sell opportunities.
• Advocate for client needs and requirements within the organization.
• Collaborate with product and service development teams to ensure client-centric improvements.
• Maintain accurate and up-to-date client records, including contact information, preferences, and service history.
• Document client interactions and resolutions in the CRM system.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Required Skills and Abilities:

• Excellent communication and interpersonal skills.
• Analytical mindset for reviewing client performance metrics.
• Ability to manage multiple client accounts simultaneously.
• Proactive problem solver.
• Strong organizational skills.
• Team collaboration and coordination.
• Adaptability in a dynamic environment.

Education and Experience:

• Proven experience in client success, account management, or a related customer-facing role.
• Previous experience in and IT environment preferred.

Benefits and Fun Stuff:

StoredTech stands as an unparalleled haven for professional growth and well-being. Our commitment to employees is unwavering, evident in the comprehensive benefits package that goes beyond the basics. Step into a workplace that pulses with fun and vitality - our dynamic environment, complete with exercise equipment and popcorn machines, slushy machines, and more, adds an extra layer of enjoyment to your daily endeavors. As we remain dedicated to client delight, we ask you to join us, not only grow your career but revel in the unique perks that make StoredTech an exceptional and thriving place to work. Your journey to professional fulfillment starts here!

• Generous Paid Time Off Policy
• Telecommuting Days
• 401k + Employer Matching
• FREE - Employee Assistance Program (EAP)
• Standalone Telemedicine Plan
• Medical, including a $0 Cost Employee Plan
• Dental
• Vision
• Employer Paid STD, LTD, and Life Insurance Policy
• Voluntary Life Insurance
• Coffee and Snacks
• $2,000 Employee Referral Bonus
• Certification Incentives