RETAIL MANAGER

Essential Functions

• Ability to perform all CSR/Teller functions.
• Supervise Teller/CSR staff and provide remote branch support for all branches.
• Monitor and improve procedures for the new account opening process.

• Develop and provide ongoing training for CSRs.

• Monitor new account and revised account exceptions.

• Follow up with employees and managers, as needed.

• • Research and correct all COD or SDB rejects on Non-Post report.
  • Oversee SDB services, maintenance, training, and procedures.
  • Research and correct discrepancies within product disclosures and other new account documents.
  • Update account disclosures, as required.
  • Download, review, and train CSRs on Fiserv bulletins/updates.
  • Review interest rate changes.
  • Monthly review interest rates for accuracy.
  • Review IRAs annually and oversee required minimum distributions.
  • Manage charge-offs on deposit accounts.
  • Manage Card-at-Once.
  • Serve as back-up for customer service calls relating to debit cards: ordering, reordering, and reporting as lost/stolen.

• Send and approve wires.
• Gather requested data for various audits.
• Work with auditors and respond to new accounts and deposit compliance audits.
• Manage teller operations for Mt. Pleasant North

• Approve schedule.
• Manage vault.
• Review and approve transactions and reports.
• Buy/sell money from Fed.
• Update currency shipment log.

• Troubleshoot teller issues and assist with integrated teller, cashier's checks, overrides, gift cards, and TCRs.
• Perform Quarterly Cash Counts and Safekeeping audit for all branches.
• Maintain and update teller new hire packets.
• Establish teller training.
• Correspond with TIB credit card processing staff and assist CSRs with marketing.
• Enter holidays in Integrated Teller module (SIR) yearly.
• Send ODP reports and complete maintenance.
• Report charged-off accounts to ChexSystems.
• Complete teller transaction, teller over/short, and teller statements reconciliations monthly.
• Calculate High-Rate Deposits quarterly.
• IOLTA quarterly
• Send New Time Deposits to B quarterly.
• Manage/Test Integrated Teller and BPM updates

Additional Responsibilities

• Perform other duties, as assigned.

Required Education, Experience, and Skills

• Associate degree or equivalent hours, preferred.
• Five years banking experience required.
• Two years supervising experience required.
• Interpersonal skills to represent the bank in a positive way in dealing with customers and other employees.
• Ability to maintain confidentiality of bank records and customer transactions.
• Moderate knowledge of Microsoft Word and Excel.
• This position requires lifting up to 25 lbs.

Equipment Used

• Computer
• Document scanners
• Ten-key calculator

Equal Credit Opportunity Employer