Service Coordinator - 1929928

Job description

Bert Black is aprompt and dependable service company. Specializing in heating, air conditioning, plumbing, home repair, electrical, and glass services since 1976, we prioritize treating every customer with the utmost care and respect. Beyond mere service calls, we view each interaction as a chance to earn your trust and confidence, delivering excellence with every visit.

Our Culture

Our culture is built on a foundation of integrity, teamwork, and dedication to customer satisfaction. We foster an environment where every team member is valued, respected, and empowered to deliver exceptional service. With a commitment to continuous improvement and a focus on fostering strong relationships, we strive to create a positive and inclusive workplace where collaboration thrives and excellence is the standard.

Our Values

• Empathy
• Respect
• Integrity
• Accountability
• Communication

Why Join Us

• Competitive Compensation and Benefits: Join us for excellent pay and comprehensive benefits ensuring your financial security and well-being.
• Opportunities for Career Advancement:Grow your career with us through mentorship, training, and internal promotion opportunities, unlocking your full potential.

Pay

• Starting at$18.00/hour with Bonuses Available

Benefits

• Health, Dental, and Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Plans
• Paid Vacation and Holidays
• Paid Training
• Company-provided Uniforms
• Ample opportunities for career advancement

Responsibilities

TheService Coordinatoris responsible for assisting in the achievement of the companys strategic objective and annual goals through the delivery of exceptional service and support reflective of Bert Black Heating Cooling Plumbing and Electrical (the Company) vision, mission, purpose, and values.

• Create a positive customer experience.
• Maintain the daily schedule for all service technicians and dispatch technicians as service calls are completed.
• Prioritize calls using Hillers call priority according to the greatest customer and/or operational need.
• Monitor the appointment schedule as it evolves throughout the day.
• Contact customers if there is a delay in their scheduled time.
• Act as a backup for taking inbound customer calls as needed.
• Monitor daily call count and revenue goals to help ensure each department meets its daily, weekly, and monthly goals.
• Communicate effectively with customers, vendors, technicians, sales staff, and department personnel via telephone, email, and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate, and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure 100% customer satisfaction is maintained.
• Perform other duties as assigned.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Bert Black Service Companies will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

Job requirements

• Preferred experience: Customer Service and/or Dispatch- 1-3 years
• Ability to communicate clearly in a positive, nurturing manner.
• Proficient in Microsoft Suite/Google Workspace products.
• Ability to perform multiple tasks in a fast-paced environment.
• Exceptional interpersonal and communication skills both written and verbal.
• Function in a team environment.
• Geographical knowledge of the service area and/or map reading skills.
• High School Diploma or GED Required. Associate degree preferred.
• Must be authorized to work in the U.S.

Physical Requirements:

• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle office environment.
• Spends a majority of the workday on the telephone interacting with customers and technicians.
• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work extended hours, nights, or weekends.

Position-Specific Standards:

• Maintain confidentiality on all private, sensitive, and proprietary business issues and concerns.
• Willing to continue professional development through continued training.
• Willing to work hours outside of normal work schedule, if needed

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."