Patient Services Representative

We have several full-time positions available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package.

"UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring and understanding and is rooting for my success!"

These are just a few quotes from a recent employee survey. Many employers promise competitive salaries and benefits, but more than that is required to provide a fulfilling career. What will? How about an organizational culture of mutual respect? Or maybe a career that is not 'corporate,' where profits come before people?

As an integrated healthcare non-profit, we put people first. We pay for a vast majority of your health insurance premium as part of our robust benefits package. We provide real opportunities for advancement and growth while doing work that makes a difference in our communities. We are inclusive and firmly believe that bringing your authentic self to work improves teams and helps our clients thrive.

If you're seeking a workplace that aligns with your values, where your contributions are appreciated, and where you can make a tangible impact, consider joining our team. Rather than waiting for others to catch up with UCS Healthcare, apply with us. Our team members tell us that they are grateful they did. Join us in our mission to create hope for healing and lifelong well-being.

UCS Healthcare has earned the Best Place for Working Parents® Designation three years running (2021-2023) in recognition of our commitment to supporting working parents through our family-friendly policies and practices.

Job Summary:

Will professionally greet and assist visitors in person or on the phone. Check in patients, obtain/update demographics, verify benefit eligibility, responds to department(s) inquiries, and perform general administrative tasks.

As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare's core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.

Reports To: Patient Services Supervisor

Essential Duties:

• Provides in-person and telephone reception for clinic visitors and patients.
• Assist with daily intakes as needed.
• Verify/Update eligibility and benefits in regards to patients' insurance plans.
• Assists with all scheduling needs with several clinicians/providers.
• Enter and update demographic and insurance information into the EHR System.
• Collect payments for services rendered.
• Verify/Update payor source in EHR System.
• Balance cash sheet daily.
• Create manual claims for guest dosing/redosing clients.
• Review and work proof of incomes/hardships.
• Manage Patient Services email group/own email.
• Handles referral as they come in by fax, email etc.
• Departmental filing and scanning.
• Follow and understand opening and closing procedures.
• SAGE/Relapse/Gambling intake.
• General office clerical needs.
• Clean own workspace regularly.
• Complete online training when due Relias training.
• Other projects assigned , but not limited to:
  • Take home project/Monitor take homes policy regarding payments.
  • Work return mail/bad address.
  • Pull Eligibility batches 1st week of every month.
  • Approve self -pay claims.
  • Pull credit card payments from our website/add to HER system.
  • Pulls payment plans set up in Waystar/add to EHR system.
  • Reconcile month end Waystar payments.
  • IPN grant review POI, hardships every year.
  • Payor updates throughout the year/start refund process if needed.
  • Establish payment plans with clients.
  • Assist with Grant exception request.
  • Clean up old message board flags in EHR system.
  • Pull Block Grant/MAT Grant/MAT PP clients monthly to confirm no insurance coverage.
• Regular attendance is required.

Minimum Required Knowledge, Education, Experience, Skills, and Abilities:

• General office experience.
• Medical billing knowledge.
• Ability to handle confidential work with tact and discretion.
• Strong organizational skills.
• Strong communication skills.
• Strong leadership skills.
• Detail-oriented.
• Proficient in Microsoft Office Suite.
• Excellent communication skills both written and verbal.
• Ability to work with minimal supervision and works well in both individual and group environment.
• Ability to understand and apply guidelines, policies, and procedures.
• Ability to perform in stressful situations.
• Good analytical and problem-solving skills.
• Fast learner and able to adapt to change quickly.
• Good attendance and punctuality with schedule flexibility.
• Ability to use de-escalation skills in resolving conflict when necessary.

Preferred Knowledge, Education, Experience, Skills, and Abilities

• Two year degree.

Required Knowledge, Abilities and Skills:

• Ability to handle confidential work with tact and discretion.
• Strong organizational skills.
• Strong communication skills.
• Strong leadership skills.
• Detail-oriented.
• Proficient in Microsoft Office Suite.
• Excellent communication skills both written and verbal.
• Ability to work with minimal supervision and works well in both individual and group environment.
• Ability to understand and apply guidelines, policies, and procedures.
• Ability to perform in stressful situations.
• Good analytical and problem-solving skills.
• Fast learner and able to adapt to change quickly.
• Good attendance and punctuality with schedule flexibility.
• Ability to use de-escalation skills in resolving conflict when necessary.
• Ability to work independently, exercise discretion and own judgment.
• Ability to make decisions on matters which affect the company.

Work Schedule: Full-time 40 Hours a week. Saturday opportunities will be available. An extra Saturday shift differential applies on top of your base payrate for any shifts on Saturdays. See below for the shifts currently being hired for:

1. Tuesday-Friday, 8:00 AM-5:00 PM. Saturday 6:00 AM-2:00 PM
2. Monday-Friday, 8:00 AM-5:00 PM

Work Location: West Des Moines, Iowa.

Physical requirements:

• A valid driver's license is required (an Iowa driver's license is required within 30 days of hire) and liability insurance or an equivalent means of personal transportation and coverage as travel within the state of Iowa may be necessary.
• Communicating with others to exchange information.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Need Assistance?

Applicants that are requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.

UCS Healthcare is an affirmative action and equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or veteran status.