Patient Financial Services

Rapid City Medical Center invites you to join our Patient Financial Services team. Help to navigate patient billing inquiries through education while enjoying a full-time position with no nights or weekends, great benefits, and the opportunity to make an impact.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.

We offer an outstanding benefits package that includes health, dental, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. Typical schedule is Monday – Friday, 8 am to 5 pm, no holidays or weekends.

ESSENTIAL FUNCTIONS: 

• Communicate in a polite, prompt and helpful manner via phone & face-to-face opportunities.
• Effectively decipher, review, and relay insurance processing outcomes.
• Research, validate, and input demographics information & other aspects of the account.
• Provide education while maintaining healthy financial relationships.
• Must maintain patient confidentiality.
• Initiate and monitor payment plans.
• Process payments via phone.
  
• Promote open communication with clinical staff supporting financial policies and processes.
• Performs other duties and special projects as assigned.

SKILLS & ABILITIES

• Practices active listening.
• Prioritizes deadlines, adapts to change, and works well under pressure.
• Professional and confident communication while establishing and maintaining cooperative relationships.
• Critical thinking, analyzing and interpreting information to decipher next steps, and obtain a resolution.
• Promoting, protecting, and prioritizing confidentiality.
• Effective and efficient organization.
• Management of multiple concurrent tasks.

KNOWLEDGE

• Medical terminology
• Insurance billing/processing
• Collections
• HIPAA
• Read and interpret an explanation of benefits (EOB)
• Microsoft Office

PHYSICIAL AND ENVIRONMENTAL WORKING CONDITIONS

• Job requires largely sedentary role requiring one’s ability to sit for extended period.
• Ability to occasionally lift and/or move up to 10 pounds.
• Must be able to talk, listen and speak clearly on telephone.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.