Administrative Coordinator

Gem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

Responsibilities

• • Respond promptly to incoming emails, addressing customer queries, work orders, and call center communications.
  • Schedule service calls and installations, coordinating with the dispatch team to ensure timely technician assignments.
  • Generate and send requested quotes for assigned sales representatives and project managers.
  • Process job turnovers in the database, collecting and managing deposits on accounts.
  • Maintain organized records of signed quotes and handle permit requests.
  • Update and manage sales trackers, assisting in training new hires.
  • Monitor and track parts on order, ensuring timely availability.
  • Request and manage insurance certificates.
  • Maintain and oversee preventative maintenance contracts.

Qualifications

• • Minimum of 2 years of customer service or account management experience.
  • Familiar with billing and accounts receivable processes.
  • Intermediate to advanced knowledge of Excel.
  • Excellent computer skills.
  • Strong attention to detail and organizational skills.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.

Benefits

• • • Medical, Dental and Vision Insurance
    • 401K Plan with Company Match
    • Uncapped Paid Time Off
    • Holiday Pay
    • Long Term Disability
    • Company Paid Life Insurance
    • Flexible Spending Account
    • Great Company Culture
    • Continuous and extensive training and development

While working with us expect to be treated like family - because you are! You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today!