Front Desk Agent - Full/Part time

Front Desk Agent

Come & Join Our Team at Hampton Inn Holly Springs, looking for Front Desk Agents!

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Shifts are 3pm-11pm with available 7am-3pm and/or a mixture of both.

JOB DESCRIPTION

As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated casher and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.
• Ability to handle basic home maintenance.

JOB QUALIFICATIONS

• Ideally, you will have 1+ years of experience in a customer service field.
• High school diploma/G.E.D equivalent
• Hotel experience is a plus, OnQ Hilton experience preferred
• English Language Proficiency
• An ability to problem solve
• Computer Skills a must
• The gift of effectively communicating with others is very important in this role.