Lift Maintenance Manager

Job Title: Ski Lift Maintenance Manager

Department: Lifts

Reports to: Director Mountain Ops

Job Type: FT/Year-Round

Classification: Exempt

Pay: salary

Job Summary/Responsibilities

• Oversee the day-to-day administration and supervision of the Ski Lift Maintenance team. This position requires oversight, execution and management of all operational, technical, and mechanical related issues contained within or associated within the resort's ski lift system.
• Performs a variety of complex tasks and requires a wide degree of creativity and latitude with a keen attention to detail.
• In cooperation with HR, manage the recruiting, staffing, training, retention, evaluation, and motivation of personnel to ensure effective, innovative, and professionally competent operations that are commensurate with corporate philosophies.
• Develop a dynamic PM plan to effectively maintain all lifts owned and operated at the resort.
• Establish best practices, work under pressure, and prioritize tasks accordingly.
• Maintain proficient understanding of technological and service advances within the ski industry associated with areas of responsibilities to ensure changes are incorporated into department operations and/or issues are reviewed for future consideration.
• Maintain excellent guest and employee rapport. Also, ensure customer satisfaction remains at the highest level possible (internal & external).
• Attend meetings as required and be able to step in as back up into any part of the daily operations without notice.
• Perform routine inspections of all facilities and lifts, to ensure they are in optimal operating condition.
• Maintain relations with outside agencies that pertain to Lift Maintenance and Lift Operations; Federal, State, and local agencies.
• Develop and communicate to staff the short and long-range department plans, goals, and objectives. Oversee the implementation of said strategies.
• Contribute to the development and long-range planning of mountain operations.
• Maintain the highest safety standards and code compliance for guests and staff.
• Strategic thinker - Must be a strong problem solver and able to think on your feet to quickly grasp the situation and possible solutions.
• Perform all other duties as assigned by Manager, Supervisor or Senior staff.
• Ability to work within and ensure team members are working within the guidelines of HMC's Safety Program.
• Willing to work a physically demanding job in an adverse, challenging environment.

Job Requirements/Qualifications

• Basic education (Diploma, G.E.D) and a full understanding of ANSI-B77 and VT tramway code.
• Must possess a valid driver's license and be able to operate a variety of all-terrain vehicles and equipment safely and responsibly.
• Mechanical, construction, safe rigging, and skills with knowledge relevant to chairlifts.
• 7 to 10 years of large-scale management or supervisory experience.
• Previous ski industry experience with a strong reputation & understanding of lift operations and maintenance practices and concepts.
• Able to read, write, and understand English.
• Able to read and understand manuals.
• Able to fill out log sheets and maintenance reports.

Physical Demands & Work Environment

• Must display a positive attitude and exhibit willingness to work in the capacity of your supervisor's requests.
• Ability to lift 75 lbs. or more, stand for long periods of time, in all weather conditions.
• Shovel snow for extended periods of time.
• Ability and physical dexterity to ascend and work at significant heights in all-weather conditions.
• Must be a good to excellent skier or rider, able to ride safely in all kinds of conditions.
• Able to create and maintain a safe, productive work environment, and work cooperatively with others.
• Must adhere to the appearance code of the company.
• Valid driver's license with no restrictions. Must complete a satisfactory MVR check.
• Must be able to pull, lift or drag 75lbs or more and stand for long periods of time.
• Ability and desire to work long shifts in adverse, winter conditions.
• Ability to work at night, weekends, and holidays.
• Ability to work unsupervised.
• Adhere to the policies and guidelines set forth in the employee handbook.
• Follow all company policies and safety procedures.
• Must be a team player and promote a positive, safe work environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

The Hermitage Club at Haystack Mountain is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.