Ambassador

Job SummaryYou will work alongside and report to the Fitness manager and Assistant Studio Manager to learn and execute the business rhythms, success routines, and best practices of successfully growing, operating, and supporting a fast-paced boutique fitness studio. Your critical role will include greeting everyone who enters the studio with enthusiasm, energy, and knowledge, building community by fostering personal connections with your team and studio members, hiring, training, encouraging and developing your studio staff, assisting with driving specified KPIs to grow the business, and addressing any concerns and ensuring all positive outcomes.Reporting Structure

This position reports directly to the Fitness Manager and is responsible for customer service and sales operations. 

Duties & Responsibilities

• Assisting the Fitness Manager in organizing, planning, and implementing strategies to reach studio targets
• Attending daily shift operations, including shift huddles, on-the-spot coaching for ambassadors, and hitting shift targets for leads, trials, and new memberships sold
• Ensuring proper execution and consistency of all front desk systems and operating procedures. Which includes member greeting and check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, and customer care calls
• Maintaining a safe, clean, and well-stocked facility at all times. Following through on daily studio cleaning checklists and maintenance efforts. Ordering all products for the studio.
• Promoting retail products and educating members on the benefits of products available in the studio
• Meeting monthly new membership sales target; this is accomplished through a combination of personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls, and guest follow-up calls, texts, and direct messages
• Completing Daily Shift Reports and maintaining accurate, up-to-date notes in the studio’s CRM system

Required Skills

• Displays enthusiasm, energy, and a passion for health and fitness. Must possess essential fitness acumen
• Naturally connects and builds rapport with a range of people and personalities
• Enjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through outreach programs and local community events
• Team player with the ability to work collaboratively
• Action oriented — set direction, inspire action, delegate tasks, train, develop, and hold people accountable
• Forward thinking and creative
• Able to execute a game plan
• Self-starter
• Manages time well in a fast-paced work environment
• Detail Oriented
• Open to coaching and feedback
• Excellent verbal and written communication skills
• Must be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position

Required Qualifications

  Minimum Education

• High school diploma or general education degree (GED) required
• College degree or related 2+ years of management experience preferred

  Minimum Work Experience

• 2+ years of Customer Service or Retail experience required
• 1+ years of Sales experience required
• 1+ years of previous management experience preferred
• 2+ years of lead generation and community outreach experience preferred

  Physical Demands and Environmental Conditions

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing this job’s duties, employees are regularly required to use their hands, reach with hands and arms, talk, and hear. The employee is regularly required to stand and walk.
• Flexible to work during the day, evening, and weekend hours based on studio needs
• The employee must occasionally lift and move up to 25 pounds