Assistant Manager, Waterfront, Summer Season

The Assistant Waterfront Manager is responsible for the overall operations of the rental program and fuel dock, as well as the care and management of our customers and staff

Essential duties and responsibilities 

• Assist with business growth and development through partnership relationships, customer attraction and retention!
• Staff training and growth
• Take care of customers needs, ensure their experience is positive through attention to detail, communication, and finding ways to go above and beyond
• Understand and perform charges, reconciliations, through all waterfront processing systems: Square, CounterPoint, Dealership Advantage, etc.
• Staff scheduling; managing, modifying, and scheduling labor with reference to the published labor budget
• Safety training and prioritization for both staff and customers
• Ability to demonstrate the proper use of all rental equipment and boats
• Effectively communicate with the local service department, ensure boats are maintained and repaired quickly
• Ensure fleet is clean, and in the condition customers expect
• Responsible for ensuring all marina areas are tidy and appealing to customers
• Communicate and collect payment on rental boat and gear damage/loss
• Set high expectations for customer service and operational performance and achieve them
• Interface with customers, vendors, and other business units
• Follow all department SOP’s
• Uphold all laws, standards and regulations that apply to the businesses
• Maintain a safe work environment through training, audits, and continuous improvements
• Develop a business that customers want to visit
• Any other task as requested by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Communication:   Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our priority, and serving them is what will make us successful

Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.

Training:  Able to understand company procedures and policies and train staff and employees on these company procedures and policies

Trailering: Ability to safely and effectively trailer boats. Ability to properly launch boats at various different lakes and marinas

Travel: Ability to travel to other local lakes and marinas, as well as other rental locations as needed

Swimming: Ability to swim and tread water required

Have Fun: Recognize the excitement of the job and come to work excited to learn, teach, and make connections with customers and partners

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Education/Experience: staff management and customer service experience required
• Computer Skills: Microsoft Office experience required.
• Boater’s License: obtain a valid boater’s license required
• Driver’s License: obtain a valid drivers license required. Pass a thorough MVR and obtain MVR acceptance by Tommy’s insurance company
• Background Test: pass a thorough background test required
• Characteristics: Posses humility, willingness to serve, and the ability to teach. Clearly convey a passion for the business, the customers and the team members

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space.

• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand, walk, and run. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches.   Employee is frequently required to speak and hear.  Must be able to lift up to 50 pounds on occasion.