Customer Service Rep - CSR

Contractor in Charge is currently hiring for a full-time Customer Service Rep - CSR to perform customer service and dispatch services for our clients. This dispatch position earns a competitive hourly wage.

In addition to a competitive pay range of $19-$22 per hour, depending on experience and our positive company culture, we offer our Customer Service Reps - CSRs the following perks:

• Paid training
• Flexible work schedule
• Supportive team

So, now that you've learned the who, what, where, and why, you may be wondering HOW to apply for this full time job. It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This entry-level job works full-time. We offer a flexible schedule depending on business needs.

As a Customer Service Rep - CSR, you are essential to keeping our business running smoothly by providing efficient scheduling and customer care over the phone. Each day, you make the short commute to your work-from-home office and prepare to receive calls and dispatch our techs. When you receive a call, your friendly demeanor sets the tone for a positive interaction as you answer questions and schedule jobs.

During these calls, you ask basic questions to learn the client's needs so you can be sure to dispatch the right technician for the job. Always up to date, you accurately verify customer account information and maintain our customer database. You absolutely love having a work-from-home job while still getting to be a part of a supportive team!

ABOUT CONTRACTOR IN CHARGE

Our mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards. Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance. In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations. Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!

Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own. In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.

OUR IDEAL CUSTOMER SERVICE REP - CSR

• Communicative - effectively expresses themselves both verbally and in writing
• Problem solver - uses critical thinking to address complex issues
• Organized - efficiently prioritizes multiple priorities
• Trustworthy - reliably shows up with a positive attitude and produces consistently great work

If this sounds like you, keep reading!

REQUIREMENTS FOR A CUSTOMER SERVICE REP - CSR

• High school diploma or equivalent
• Basic computer literacy including experience with Microsoft Office
• Basic keyboarding skills (30+ WPM)

Any experience with ServiceTitan, FieldEdge, Housecall Pro, or other scheduling software would be a plus! HVAC, plumbing, or electrical home service customer service or dispatch experience would also be helpful but is not required. If you meet the above requirements, we need you for this full time dispatch job. Apply today to join our team as a Customer Service Rep - CSR!