Service Coordinator - Bilingual

Service Coordinator

SALARY: $4,677.00/ Month - Plus Excellent Benefits

CLOSING: Open Until Filled

DEPARTMENT: CDDP

Description:

The Services Coordinator coordinates and provides services to people with intellectual/developmental disabilities through case management and coordination of services. Service coordination includes identifying, assessing, collaborating, and monitoring the delivery of services and support required by persons with intellectual/developmental disabilities and their families to ensure health and safety, personal choice, and community inclusion as outlined in OAR 411 .320, 411.415, and 411 .425. This position will focus on working with individuals and families and supporting people who speak or read Spanish. Services are provided in and out of the office environment. This position relies heavily on timelines, written service plans, and the ability to multitask.

Requirements:

GENERAL/ORGANIZATIONAL

These competencies need to be demonstrated by everyone within the department:

1. Integrity: Act with honesty and honor without compromising the truth, as well as do the right thing even when no one else is around.
2. Accountability: Acknowledge and assume responsibility for our actions and decisions, as well as evaluate and be evaluated on performance and behavior that you are responsible for.
3. Empowerment: Encourage and support all people to take the initiative and give their best, as well as promote an environment that encourages all people to lead and make decisions.
4. Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring Umatilla County policies and all regulatory requirements;
5. Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the County;
6. Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed;
7. Collegiality: Being helpful, respectful, and approachable and team oriented, building strong working relationships and a positive work environment;
8. Initiative: Taking ownership of our work, doing what is needed without being asked, following through;
9. Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things;
10. Coachable: Being receptive to feedback, willing to learn, embracing continuous improvement;

SKILLS/ABILITIES

1. Give full attention to what other people are saying, and take the time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
2. Be aware of others; reactions and understand why they react as they do.
3. Talk effectively to others to convey information.
4. Present information, verbally, in a factual and logical manner.
5. Resolve conflicts and effectively deal with upset or angry people in crisis situations.
6. 6. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
7. Understand the implications of new information for both current and future problem-solving and decision- making.
8. Identify complex problems and review related information to develop and evaluate options and implement solutions.
9. Consider the relative costs and benefits of potential actions to choose the most appropriate one.
10. Enter, record, store and maintain information in writing and by using a computer.
11. Prepare clear and concise case narratives, written reports and documentation.
12. Apply regulations, policies and procedures to eligibility situations.
13. Develop specific goals and plans to prioritize, organize and accomplish work.
14. Monitor and review information from materials, events or the environment to detect or assess problems.
15. Observe, receive and otherwise obtain information from all relevant sources.
16. Analyze information and evaluate results to choose the best solution and solve problems.
17. Develop constructive and cooperative working relationships with community agencies and others, and maintain them over time.
18. Identify information by categorizing, estimating, recognizing differences and similarities and detecting changes in circumstances or events.
19. Able to demonstrate by conduct the competencies required by OAR and compliance with CDDP Program, Umatilla County policy and procedures.
20. Able to travel to locations within Umatilla County.
21. Able to travel to attend meetings, trainings and conference within and outside of the State of Oregon
22. Must participate in 20 hours per year of State of Oregon sponsored training or other training in the areas of intellectual or developmental disabilities.
23. Must demonstrate ability to act on personal initiative using sound judgment.

MINIMUM REQUIREMENTS FOR THE SERVICE COORDINATOR POSITION

EDUCATION/EXPERIENCE

Must have knowledge of the public service system for developmental disabilities services in Oregon and at least:

• A bachelor's degree in behavioral or social science or a closely related field; or
• A bachelor's degree in any field and one year of human services related experience, such as work providing assisting individuals and groups with issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies or housing; or
• An associate degree in behavior science, social science, or a closely related field and two years of human services-related experience, such as work assisting individuals and groups with issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies or housing; or
• Three years of experience working individuals/families identified as intellectually or developmentally disabled or an agency/provider who provides services directly to IDD individuals.
  • And
• Professional working proficiency in speaking, reading, and writing Spanish.
• Ability to pass a pre-employment drug screening.
• Ability to pass local and state background checks.
• A valid Driver's License.

Use of Umatilla County application is MANDATORY and must be submitted via our online portal at https://umatilla.casellehire.com/job. Anyone who qualifies for Veterans' Preference in Public Employment provided for in OAR 839-006-0435; please include proper certification (OAR 839-006-0465) with your application. Any applicant with a disability who needs reasonable accommodation in any step of the application or hiring process to assist or to demonstrate qualifications or to perform the essential functions of the job for which the applicant is applying should inform the Human Resources Department.

Umatilla County provides employment opportunity to all qualified employees and applicants, without unlawful regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran's status or any other status protected by applicable Federal, Oregon, or Local Law.

AN EQUAL OPPORTUNITY EMPLOYER