Residential Program Manager

Job Summary
The House Manager (HM) is responsible for ensuring that each individual in the home is able to work toward their goals, achieve their potential, and a high quality of life. The House Manager ensures the group home is operating per company policies and procedures, core competencies, and administrative rules. The House Manager is responsible for scheduling and supervising Direct Support Professionals (DSP), and ensuring the medical, behavioral, and social supports as outlined in the Individual Support Plans (ISP) are provided.
Essential Duties and Responsibilities
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily and in a timely manner. The following duties are representative of the job but are not all inclusive and other duties may be assigned as needed.
Leadership

• Be a steward of Cornerstone Valley’s culture
• Behaves in alignment with our values of Compassion, Integrity, and Responsibility
• Treats others with respect and dignity
• Proactive, self-starting, self-managing
• Takes ownership for the work
• Behaves in a manner that sets a positive example for others to follow
• Upholds and communicates our safety standards
• Responsible for mitigating and reporting risk
• Follow all policies and procedures and assure others do as well
• Participates in meetings and committees

Duties:
General Facility Management:

• Responsible for group home cleanliness. Assigns cleaning activities to shifts/DSPs and ensures daily cleaning tasks and sanitation are performed.
• Monitor household/grounds for cleanliness to ensure a safe environment.
• Submit work orders for the group home as needed.
• Conducts monthly fire drills. Monitors fire safety programs to include equipment inspections and fire drills.
• Ensure adequate program supplies.
• Manage programs within agency approved budgets, including the supply budget, staffing hours, and overtime usage, etc.
• Shop for groceries and supplies as budgeted and maintain monthly checking ledger and receipts for accounts
• Meal plan nutritious and economical meals and snacks that support a wide variety of health and dietary needs
• Ensures safety for staff and individuals inside the home and in the community
• May help with household chores

Individual Care:

• Ensure individuals are receiving the highest quality care.
• Ensure safety of individuals in the home against fire, theft, physical/verbal abuse, and report incidents to Protective Services
• Liaise with pharmacy, prescribers, physicians, neighbors, county. and state officials and other community partners.
• Collaborate with all individuals involved in treatment to include family members.
• Coordinate shift schedule so as to ensure adequate staffing. Be available for after hour’s telephone calls, and emergency shift coverage when necessary.
• Attend new individual entries, exits, and meetings as necessary
• Dispose of unused, expired, or discontinued medications per company policy
• Observe and train clients on proper self-administration of medication
• Schedule and transport clients to medical appointments
• Maintain confidentiality of all client records
• Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.
• Adhere to medication management protocol. Monitors changes in medication orders.
• Conducts bi-weekly medication audits.
• Assist when clients are having behavioral issues, model for staff how these situations are handled.
• May provide support with activities of daily living such as self-care, grooming and accompany individuals to appointments if necessary.
• Electronic record documentation pertaining to client specific need as well as any notes or reports pertaining to critical incidences
• Annual Planning regarding ISPs
• Participation in rate setting meeting

Staff Supervision:

• Monitor interactions with employees and peers to ensure professionalism and ethical behavior.
• Provide staff with direction, supervision, and training
• Conducts regular staff meetings
• Is responsible for facility staffing patterns and always ensuring adequate shift coverage.
• Fields phone calls from staff after-hours regarding medication questions, crises, etc.
• Spends at least 4 hours a day in the group home monitoring and providing feedback to staff on all three shifts on interactions and relationships with individuals while serving as a positive role model
• Resolves employee issues and concerns
• Conducts performance reviews
• Ensures that employees meet training requirements and attend required events
• Quickly and effectively respond to and guide staff during emergency situations and natural disasters
• Regularly train staff on ISPs
• Fill in as a Direct Support Professional whenever necessary to ensure compliance with the staffing ratio and/or to continue to foster teamwork and mentor staff.
• Routinely monitor staff documentation and reporting, ISP goals, Positive Behavioral Support Plans (PBSPs) and other support documents.
• Accurately maintain and routinely review finances for each individual in our services
• Develop and maintain positive working relationships with community agencies, families, guardians, state and county agencies, and support staff.
• Act as primary contact for staff, 24 hours a day/ 5 days per week and participate in on-call weekend rotation.
• Ensure all group home documentation is complete and thorough including General Event Reports (GERs) and Therap, per company policy.
• Supervises staff work performance. Provides corrective action as needed.
• Works with Human Resources to document coaching, counseling, disciplinary and termination actions.
• Trains staff on in-home emergency preparedness

Other Duties/Expectations:

• Attend and positively participate in required meetings
• Ongoing development of skills and competencies.
• Follow all corporate policies, procedures, and protocols.
• Demonstrate professional boundaries, abide by HIPPA, and complete required annual trainings.
• Follow and ensure all staff follow safety rules and regulations
• Maintain security of all keys, files, and facilities
• Create a supportive, positive, and professional environment in the home
• Assist in creating and implementing Individual Support Plans.
• Ensure each resident has routine and equal access to the community and preferred activities, either through assigning staff or direct assistance.
• Ensure all medical needs are met, documented, adhered to, and arrange any training necessary.
• Maintain all financial records including client accounts and household spending accounts.
• Ensure all clients' rights are upheld and that care is provided in a manner that is respectful of the individuals likes and dislikes and is in accordance with the Individual Service Plan.
• Verify and approve timecards.
• Act as representative and advocate regarding any medical or financial matter for the clients in the program.
• Develop and maintain supportive relationships and professional boundaries with team members, DSPs, and individuals in the home.
• Ensure everything is in place for unplanned county visits and licensing
• Conduct fire drills and maintain fire extinguishers
• Conduct quarterly safety inspections
• Complete and maintain Personal Property Lists for all clients

Any and all other duties as assigned.
Qualifications
The following qualifications are representative of the knowledge, skills and abilities needed to perform the job but are not all inclusive.

• High School Diploma or GED required
• Passion for serving others required
• 2+ years of experience working with people with developmental disabilities required.
• 1-3 years of experience working in a group home setting required.
• 1-3 years of supervisory experience required.
• Ability to obtain/maintain First Aid and CPR certification
• Ability to obtain/maintain OIS certification
• High level of professionalism and integrity
• Demonstrated ability to handle sensitive and confidential information
• Adaptability and the ability to work in a crisis calmly and in a professional manner
• Ability to lead and train others in a positive and caring fashion
• Compassionate, supportive, easy going, good-humored personality
• Self-starter, self-manager, and the ability to work with limited supervisory oversight
• Patient, organized, and an effective problem solver with excellent follow through
• Great common sense and able to consistently, and confidently, make good decisions
• Excellent verbal and written communication skills to work effectively with staff and residents
• Must be able to read and interpret documents and procedure manuals and have the ability to write routine reports and correspondence.
• Frequent and professional email communication required.
• Ability to relate effectively with individuals and their families.
• Able to prevent and resolve conflicts
• Lead and manage change
• Strong team player
• Detail-oriented and able to work with and abide by state and organizational rules and policies.
• Must have the ability to pass a criminal background check upon hire
• Possess a valid driver’s license with good driving record and insured vehicle available for use on the job.
• Must be proficient in Microsoft Office applications including, but not limited to, Word, Excel, and Outlook.
• Flexible and adaptable to change.
• Excellent multi-tasker who can function well in a fast-paced environment.
• Exceptional organizational and time management skills
• Ability to establish clear boundaries and set limits
• Ability to maintain a positive attitude and willingness to assist others
• Maintains technical knowledge by attending educational workshops, reviewing publications, etc.
• Desire to learn and grow in the role.

Working Conditions:

• Works primarily in a group home and occasionally in an office environment.
• Occasional travel to other group homes and the main office is required.
• Must have good manual dexterity, can sit, stand, kneel, climb stairs, squat, get in and out of a vehicle, and be able to frequently lift and carry up to 30 lbs.
• Will occasionally stand, walk, or sit for significant periods of time.
• Position requires phone, computer use, occasional bending, and stooping.
• May be required to wear personal protective equipment.
• The position has frequent interruptions and requires flexibility as there are frequent changes.
• The physical demands of this job vary depending on the client and the needs of the client.
• Listening, observing, monitoring own actions to ensure they are not disturbing to the clients’ environment.
• Must be able to maneuver 75lbs when dealing with a client behavior.
• Frequent hand washing following physical contact with clients and/or staff.
• This job requires travel with and/or without clients.
• Safe driving practices are required.

Regular attendance is required to perform the job satisfactorily.
Compensation

• Salary starting at $60,017/year
• Company-paid work phone
• Benefits: Paid sick and vacation, health insurance including medical, dental and vision (covered at 75% of premium for employee, spouse and dependents), 401k matching
• Cornerstone Valley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Salary: From $60,017.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call

Work Location: In person