Director of the Critical Path Learning Center

Philadelphia FIGHT Community Health Centers

Director of the Critical Path Learning Center

Job DescriptionHours: M-F 9:00 to 5:00, occasional evenings, weekends, and late nights.Department: Department of Education and TrainingSupervisor: Chief Learning OfficerFull-Time, 40 hours per week; exempt

Philadelphia FIGHT Community Health Centers provide culturally-competent comprehensive primary care, and state of the art HIV primary care to low-income members of the community, along with research, consumer education, advocacy, social services, and outreach to people with chronic health conditions including, people living with HIV and Hep C, formerly incarcerated persons, and young people at risk; and access to the most advanced clinical research in HIV and Hepatitis C treatment and prevention.

The Critical Path Learning Center at Philadelphia FIGHT is an educational hub and welcoming space devoted to the intersection of health and literacy for the digital age. We nurture life-long learning through meaningful, relevant, non-judgmental education for all people in the community, including people living with HIV, hepatitis C, and other chronic health conditions. Our core programs include a health resources library with open access computers and free wifi; adult basic, GED, and digital literacy instruction; and workforce services.

The Director of the Critical Path Learning Center is a management position and is responsible for setting the culture and leadership of the space including overseeing the Learning Center Commons operations, hospitality services, adult education programs and digital literacy programs of Philadelphia FIGHT. The Director of the Critical Path Learning Center represents Philadelphia FIGHT both on site and in the community, in a courteous, efficient manner that reflects the high level of integrity and customer service mandated by Philadelphia FIGHT.

Job Responsibilities

Oversees operations of the Critical Path Learning Center

• Supervises a dynamic team of five direct reports that manage Learning Center programs.
• Sets the strategic plan, direction, and strategies for the digital literacy, health resources, adult education, and workforce development programs run out of the Critical Path Learning Center that align with the missions of the Department of Education and Training and Philadelphia FIGHT overall.
• Coordinates service delivery across all Learning Center programs.
• Continuously improves experience for Learning Center users across open access, assessments, group instruction, and hospitality services.
• Develops relevant policies and procedures for each program in coordination with program supervisors and staff.
• Manages all grants from the AIDS Activities Coordinating Office, HRSA, and other local, state, or federal funders.
• Ensures the Learning Center operates on budge as assigned by the Chief Learning Officer
• Ensures high quality policies and practices for the Learning Center that align with the Education Department's ethics of harm reduction and client-centered services.

Oversees the Learning Center Open Access Services and Health Resources

• Maintains open access services that support the broader goals of the Learning Center, Education Department, and Philadelphia FIGHT such as internet and computer access, reading lists, resources lists etc.
• Ensures the Learning Commons staff produces yearly updated resource guides and purchases appropriate books, videos, and other learning materials related to chronic health conditions (HIV, Hep C, diabetes, opioids, etc... ) to be accessible by the public.
• Ensures appropriate onsite programming for participants of the drop in space of the Critical Path Learning Center.

Oversees the Adult Education Services

• Ensures the Adult Education Services support the broader goals of the Learning Center, Education Department, and Philadelphia FIGHT.
• Ensures Adult Education Services align with best practices in adult education from current research, state and national standards, and funding requirements.
• Ensures that appropriate intake, assessments, classes, and social services supports are in place for every student interested in adult education classes.

Service Coordination

• Understands and can articulate the history and vision of the Critical Path Learning Center.
• Works with the Adult Education Supervisor and Workforce Services Supervisor to coordinate service delivery between resources, instruction, workforce services
• Works with the Community Health Training Alliance (CHTA), Project TEACH, and HEP C programs to promote the Critical Path Learning Center resources and library services and programs throughout communities in need in the Philadelphia metro area.
• Supports outreach activities with staff to recruit participants
• Collaborates with colleagues within the department and throughout FIGHT to support Learning Center participants.
• Assists and supports other Educations and Training Department programs as necessary

Responsible for the Development and Marketing of the Critical Path Learning Center

• Researches future funding opportunities and writes grants each year to support the Critical Path Learning Center with the support of the Chief Learning Officer and the Grants Manager
• Develops the content in the Learning Center marketing and outreach materials for programmatic needs.
• Develops and updates website content on the FIGHT and Learning Center websites.
• Updates and maintains social media presence for the Learning Center
• Plans fundraising and donor cultivation events for the Learning Center with assistance of the FIGHT Development department.
• Networks with other agencies, programs, and professionals to increase collaboration to support overall services and is present at community meetings and forums to increase knowledge and visibility of the Learning Center.
• Serves on a variety of boards including the Philadelphia Adult Literacy Alliance, the Technology Learning Collaborative, the KEYSPOTs, and others that may be beneficial to the Learning Center.

Other Duties

1. Occasional office duties such as creation and posting of fliers, copying of materials, and ordering of supplies.
2. Assist with AIDS Education Month attending weekly event planning meetings, calls, emails, assisting with event coordination, and attending all events during June, including some weekends, and evenings and/or early morning hours.
3. Attend any required funder meetings.
4. Assist and support other Education Department programs as necessary and work with other FIGHT staff to best serve our participant needs.

Qualifications

1. Bachelor's degree required. Master's degree in Education, Library Science, Instructional Design, Public Health, Social Work or related field is preferred.
2. A minimum of 5 years' experience designing and running Adult Education and/or Digital Literacy programs and events
3. A minimum of 5 years working with vulnerable and marginalized populations
4. A minimum of 3 years managing staff
5. Excellent writing and deductive reasoning skills
6. Excellent communications, interpersonal skills and collaborative skills
7. Flexible, self-motivated, organized, able to work well under pressure
8. Computer literacy required
9. Experience working with people living with HIV and LGBTQIA populations preferred

Physical Demands:

1. Ability to travel to locations around the city.
2. Ability to lift up to 20 pounds on occasion.

Work Environment:

1. Occasional travel to locations around the city.
2. Late night, evening, and weekend hours required at times in a variety of locations.

Compensation:

Competitive, benefits included.

Other:

Initial probationary period is three months.