Technical Service Representative

Technical Service Representative

Location: Boyne City, MI, 49712

Overview

We are seeking a highly motivated Technical Service Representative to join our team at our facility in Selinsgrove, PA As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients. This is an excellent opportunity for individuals who thrive in a fast-paced environment and have a passion for problem-solving.

This role will service central PA and company car provided.

Responsibilities

• Respond to customer inquiries and provide technical assistance via phone, email, or chat
• Troubleshoot and resolve technical issues related to our products and services
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with cross-functional teams to escalate and resolve complex customer issues
• Stay up-to-date with product knowledge and industry trends to provide accurate information to customers
• Assist in creating and updating technical support documentation and knowledge base articles
• Identify opportunities for process improvements and contribute to enhancing the overall customer experience

Qualifications

• Prior experience in a technical support or customer service role
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to effectively prioritize and manage multiple tasks
• Proficiency in using CRM software and other relevant tools
• Knowledge of computer hardware, software, and networking concepts
• Ability to work independently and as part of a team
• Flexibility to work occasional evenings or weekends, if required
• Clean driving record

Salary info:

$25 - $30 / hr