Guest Services Agent
•Today
Estimated Pay | $14 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Charlottesville, Virginia |
Compare Pay
Estimated Pay We estimate that this job pays $13.9 per hour based on our data.
$11.23
$13.90
$16.25
About this job
Job Description
Job Description
Job Posted by ApplicantPro
Become a Boar's Head Guest Services Agent! As a Guest Services Agent, you will greet, register, check-out and ultimately serve guests' through-out their stay, according to Forbes Travel Guide Standards.
Job Duties:
- Courteously greet and check-in/out guests using the Forbes Travel Guide Standards, while following proper procedures and attempting to honor all reasonable requests
- Reconfirm all necessary information pertinent to the reservation, types of accommodations, length of stay and number in party
- Maintain familiarity with The Boar's Head accommodations, locations, policies and procedures
- Maximize sales revenue through the sale of gift certificates and upgrades
- Hold full accountability for Front Desk cash circulation
- Practice proficiency with Hotel Management system
- Maintain awareness of all in-house VIP's and groups
- Give a favorable first and last impression to guests, creating an atmosphere for a repeat visit
- Post all charges before the end of the shift
- Keep front office area clean
Qualifications:
- At least 2 years previous experience delivering high-quality customer service
- Knowledge of Microsoft Office applications
- Ability to work in a fast-paced, stressful environment
- Ability to work early morning, evening, weekend and holiday shifts
- Ability to stand for duration of scheduled shift
Job Posted by ApplicantPro
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Full-time Jobs Part-time Jobs Seasonal Part-time Jobs Posting ID: 933742862 Posted: 2024-05-04 Job Title: Guest Services Agent