Blast Off Bay Guest Services Coordinator

Position: Guest Services Coordinator
Reports To: Waterpark Manager
Employee Type: Full Time

Job Summary:
This position will be responsible for the day-to-day operation of all ticketing and admissions functions including ecommerce tickets, on-site ticket operations, special event ticketing, RFID technology, electronic admissions menu boards and access control.
These duties will include training, scheduling, and auditing of staff.

Duties and Responsibilities:

-Operate within the budget and identify new ways to improve the development of the business
-Creatively generate revenue and control costs
-Train and schedule all staff to enable them to carry out their own duties and responsibilities
-Execute special events/promotions in the waterpark
-Monitor staff
-Answers phones
-Interacts with guests in a positive, enthusiastic manner
-Greets every guest
-Responsible for daily cash handling, security, and deposits
-Participate in employee meetings, review, and development
-Establish and maintain professional relationships with members/guest, suppliers, and staff
-Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner
-Ensures all admissions outlets are clean, maintained and always organized
-Ensures admissions outlet is stocked with all necessary supplies
-Recommends pricing strategies
-Programs POS system
-Ensure compliance with all national, state, and local laws
-Other duties and projects as assigned

Expectations:
Present a professional demeanor at all times when representing all business entities of the Genesis Sports Complex
Provide input in developing strategies to support waterpark and goals and objectives
Develop and build a team atmosphere among staff and department
Ability to respond to common inquiries or complaints

Job Requirements:
Available to work weekends, evenings, and holidays
Ability to work well with others
Experience in cash handling and credit card processing
Customer service abilities
Experience managing in the food/beverage/retail industry

Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 35 pounds
Ability to communicate with guests and other associates, including reading, writing, and speaking