ACCOUNTING/UTILITY SERVICE CLERK I

ACCOUNTING/UTILITY CLERK

As an Accounting/Utility Clerk, you'll play an important role in ensuring a positive customer experience while managing utility accounts and performing other financial transactions for the City Finance Department requiring accuracy and attention to detail. Your more routine responsibilities will include:

• Providing warm, welcoming assistance to customers in person, over the phone, and through electronic channels.
• Efficiently setting up and maintaining Tooele City utility accounts with accuracy and attention to detail.
• Handling payment processing with precision, posting payments to the correct accounts or general ledger line items, and balancing cash and electronic transactions.
• Preparing professional business communications, updating information on spreadsheets or other financial records, performing data entry, and running reports and records.
• Tackling daily challenges with professionalism and empathy, especially during disputed account situations and payment-related inquiries.
• Collaborating with team members to resolve complex customer issues and ensure a positive, seamless customer experience.
• Arrange payment agreements for over due accounts within policy guidelines.

Our ideal candidate possesses:

• Proven experience in customer account management, payment processing, and cash/electronic payment handling.
• Prior experience balancing a cash and electronic till, including researching and locating discrepancies.
• Knowledge general ledger and accounting concepts in a professional office environment.
• Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
• Proficiency in Microsoft Word and Excel to handle reporting and data management tasks effectively.
• The ability to maintain composure and professionalism, even in high-pressure situations.

Additional Details:

• This role requires availability on the 1st and 15th of each month, as these are our busiest days.
• Reliable attendance is a must.
• This position does have challenging time periods including disputed account balances and water shut-offs for non-payment. If you have that special skill set to remain calm, empathetic, and professional when assisting upset customers or those incurring financial challenges, you'll do just fine completing these tasks.

DISCLAIMER - Tooele City is a drug and alcohol-free workplace. Positions deemed safety-sensitive and/or that require a CDL are subject to pre-employment drug testing and random drug/alcohol testing during employment. Background checks, including criminal history checks, are required for applicants age 18 and older. Criminal history records are not an automatic disqualification from employment with Tooele City. Our general background policies & procedures can be found on our website at: WWW.TOOELECITY.GOV click on City Departments, Human Resources, Personnel Policies and Procedures, Hiring and Job Assignments. To be employed in a position that requires driving, you must possess and maintain a valid Utah State Driver License (or obtain prior to hire), 12 months experience driving (not including time for learner's permit), and have a driving record acceptable for Tooele City's insurance and risk management standards. Tooele City is an equal opportunity employer. Applicants needing an accommodation in the application or selection process may contact the HR office.