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Verified Pay $22-$27 per hour
Hours Full-time
Location Redlands, California

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This job pays $9.39 per hour more than the average pay for similar jobs in your area.




About this job

Job Description

Our best candidates will:

  • Have a minimum two-years veterinary experience in a customer service role
  • Be able to read, write, and speak English fluently in a clear and audible voice
  • Be naturally empathetic and articulate communicators
  • Be comfortable working with computer software
  • Have a desire to help people through what is often a stressful event in their lives
  • Have a friendly and professional demeanor
  • Have critical thinking and problem-solving skills

Our Doctor’s Assistants work closely with our medical teams by guiding clients through their visit and helping to establish the foundation for a trusting and empathetic visit. Your responsibilities may include:

  • Serve the critical role of being the liaison between doctors, technicians, clients, and patients
  • Assist doctors in exam rooms on an as-needed basis
  • Organize and track patient diagnostics
  • Prepare patient discharge reports and in-hospital updates
  • Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions
  • Create and present financial estimates for treatment plans
  • Guide clients through the discharge and check out process
  • Handle financial transactions, assisting clients with credit applications as needed
  • Work closely with our medical teams to ensure a positive outcome at each visit
  • Provide daily financial updates to clients for all hospitalized patients, facilitate additional payments as needed
  • Maintain the ability to complete, audit and review patient visit lists and invoices
  • Review treatment sheets and medical records for accuracy
  • Organize/Track patient diagnostic results
  • Assist across multiple departments during downtime
  • Facilitate client visits
  • Record all communications with owners regarding financial matters in the practice management software
  • Understand basic pharmacology of commonly-used medications, including calculating, handling, labeling and dispensing.
  • Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions
  • Must be able to obtain Fear Free Certification within 30 days of eligibility (subject to 90 day orientation period)

Compensation details: 22-27 Hourly Wage