Doctor Assistant/Technician

Job Description

Our best candidates will:

• Have a minimum two-years veterinary experience in a customer service role
• Be able to read, write, and speak English fluently in a clear and audible voice
• Be naturally empathetic and articulate communicators
• Be comfortable working with computer software
• Have a desire to help people through what is often a stressful event in their lives
• Have a friendly and professional demeanor
• Have critical thinking and problem-solving skills

Our Doctor’s Assistants work closely with our medical teams by guiding clients through their visit and helping to establish the foundation for a trusting and empathetic visit. Your responsibilities may include:

• Serve the critical role of being the liaison between doctors, technicians, clients, and patients
• Assist doctors in exam rooms on an as-needed basis
• Organize and track patient diagnostics
• Prepare patient discharge reports and in-hospital updates
• Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions
• Create and present financial estimates for treatment plans
• Guide clients through the discharge and check out process
• Handle financial transactions, assisting clients with credit applications as needed
• Work closely with our medical teams to ensure a positive outcome at each visit
• Provide daily financial updates to clients for all hospitalized patients, facilitate additional payments as needed
• Maintain the ability to complete, audit and review patient visit lists and invoices
• Review treatment sheets and medical records for accuracy
• Organize/Track patient diagnostic results
• Assist across multiple departments during downtime
• Facilitate client visits
• Record all communications with owners regarding financial matters in the practice management software
• Understand basic pharmacology of commonly-used medications, including calculating, handling, labeling and dispensing.
• Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions
• Must be able to obtain Fear Free Certification within 30 days of eligibility (subject to 90 day orientation period)