Training Development Manager - Now Hiring
Estimated Pay | $29 per hour |
---|---|
Hours | Full-time |
Location | Atlanta, Georgia |
Compare Pay
Estimated Pay$13.92
$28.53
$47.95
About this job
RESPONSIBILITIES
- Creates training content as prioritized by company initiatives and values. Develops and maintains foundational training programs and training for new initiatives. Defines maintenance, revision, or retirement recommendations for these programs.
- Develop training assets and curriculums for BWW GO and other BWW growth initiatives.
- Creates training that aligns with the learning and development path which takes team members through the employment lifecycle including stackable learning modules, guided learning, and certifications.
- Collaborates with cross-functional partners to identify training needs, and design, develop, roll out, and evaluate training programs.
- Communicates instructional design plans, project plans, and key deliverables to business leaders, stakeholders, partners, and project teams clearly and effectively.
- Maintains and demonstrates a strong degree of operational and team member positional knowledge keeping the end user in mind while designing content. • Analyzes performance gaps, and drives the design, creation, and evaluation of training solutions.
- Writes scripts for workshops, training presentations (i.e. PowerPoint) & webinars.
- Writes learning objectives, course content, scenarios, practice activities, and assessments.
- Identifies and storyboards development of videos, eLearning, photoshoots, and other multimedia tools that support the learning objective.
- Ideates improvement of job aids, trainer guides, training documents, quizzes, e-learning, and workbooks.
- Applies adult learning and change management principles, theories, and concepts to work activities, complex projects, and communication plans.
- Manages project planning and program development life cycle, including defining scope and deliverable review cycles and tracking milestones.
- Provides a wide range of change and training communication services needed to successfully launch, improve, and sustain training and operations programs and projects.
- Provides train-the-trainer support for the field training team as needed.
- Serves as training representative on BWW GO-specific tests.
- Partners with the LMS team to administer courses, course assignments, and reporting in the LMS.
- Maintains working knowledge of new training and development initiatives outside the company. Keeps current on industry trends.
- Creates fun and engaging learning assets.
- Participate in meetings and conference calls with the Training Team and designated project initiatives.
- Works on special projects as necessary to support the always-learning approach of Buffalo Wild Wings
EDUCATION AND EXPERIENCE QUALIFICATIONS
- Minimum: 4-year degree or equivalent combination of education and professional work experience.
- Preferred: Certified Professional in Learning and Performance (CPLP) or Certified Hospitality trainer (CHT)
- Minimum: Three or more years in a corporate learning and development or highly cross-functional operations role
- Minimum: Two or more years of personally creating and developing training programs including training manuals, job aids, workshops, or similar.
- Prior e-learning content creation experience.
- Highly Preferred: Experience in the restaurant or hospitality industry in an operations or training role.
- Preferred: Experience in creating service, beverage, and/or culinary training
REQUIRED KNOWLEDGE, SKILLS, OR ABILITIES
- Strong written and verbal communication, project planning, and management skills; demonstrated ability to manage multiple deliverables simultaneously.
- Strong interpersonal skills with the ability to relate and effectively communicate at all organizational levels.
- Demonstrated experience identifying needs, developing action plans, identifying deliverables, and presenting results/recommendations.
- Ability to positively impact and influence internal and external constituents at various levels.
- Able to organize, simplify, condense, present, and sequence content effectively.
- Packs maximum meaning into minimum words that are simple, and relevant and keep the end user in mind.
- Conceptually and intuitively understands how people learn and ensures final content helps the learning objective.
- Takes a guest-focused approach to attaining desired results.
- Demonstrated business acumen and strategic thinking skills.
- Able to connect content, concepts, and processes with context.
- Has a curiosity and drive towards always learning and quickly comprehends new information.
- Uses effective time management to balance short and long-term projects.
- Able to balance creativity with realistic practical scenarios.
- Proficient with content development tools.
This position sits within our Atlanta Support Center with an expectation to be onsite 80% of the time
Buffalo Wild Wings fuels moments worth sharing – for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. We’re a brand on the rise, and we need great people as we write the next chapter of our story. If that’s you, pull up a barstool.
Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.
We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.