Customer Support Specialist

The office hours are 8:00 am to 4:30 pm with 45 minute lunch break.

Onsite: Bessemer, AL

Job Description

This person will report to the Customer Service Supervisor.

They will be a vital part in connecting with customers for many different reasons and must work with high attention to detail. 

Facilitate smooth customer communication (customers, inside/outside staff, and corporate).

Answer phones(10-15 daily) and handle emails (30-40 daily).

Enter Purchase Orders into the system with accuracy.

Assist with any requests for quotes by customers or sales representatives.

Prompt response and follow up on orders and order status, quote requests, accounting issues, return processing.

Perform basic data entry tasks for customers and prospects, including updating customer

records and documentation.

Handle any additional administrative tasks provided by management team.

Become familiar with basic information on the products and services we provide.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.