Customer Service Representative

Exciting Job Opportunity: Customer Support Representative

Join our team and become an integral part of our mission to connect consumers with insurance providers!
Our service centers are bustling hubs of activity, handling an impressive 60 to 80 outbound calls per hour while also providing top-notch support to customers seeking free insurance quotes.

About Us:
As leaders in the industry, we pride ourselves on being the go-to platform for connecting consumers with the right insurance solutions.

Role Responsibilities:
Engage in outbound calls to assist customers who have applied for insurance quotes online.
Provide exceptional support to customers seeking insurance quotes via inbound calls.
Employ a thoughtful approach to qualifying questions to understand and address customer needs.
Facilitate connections between callers and suitable insurance providers.
Infuse every interaction with professionalism and genuine enthusiasm.
Operate within a structured environment to ensure consistency and accuracy.
Consistently surpass performance targets.

Ideal Candidate Profile:
Proven ability to thrive in high-volume call environments.
Excellent communication skills, delivering a professional and engaging experience.
Comfortable in a fast-paced, target-oriented setting.
Adaptable to working within established guidelines.
Deeply committed to delivering exceptional customer service.
Driven by the challenge of exceeding set targets.
Dedicated to personal growth and consistently raising the bar.

Benefits:
Competitive compensation package.
Opportunities for professional advancement and skill development.
Supportive and collaborative team environment.
Comprehensive training to set you up for success.
Access to a range of company perks and benefits.

If you're ready to embark on an exciting journey as a Customer Support Representative, apply now and join our team!
Together, let's connect customers with the insurance coverage they need.

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.