Service Coordinator - Full-time

Job Title:
Service Coordinator 

Location: 
Tonawanda, NY


About Us 
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry’s most difficult problems. 


Job Summary  
This position is for a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. Service Coordinators will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position. 

Responsibilities: 

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs. When scheduling and tracking service technicians, maximize operating efficiency and effectiveness.  
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.  
• Ensure timely and accurate invoicing.  
• Manage service inventory and rental fleets (repair status, location, etc.)  
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.  
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction. Generate and follow-up on service quotes and seek new business whenever possible. 
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submit warranty claims and ship parts to the factory. Ensure SARBOX compliance.  
• Display team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.  

Basic Qualifications:

• A high school diploma or equivalent and 2-5 years of experience in a related field is required. Degree preferred but not required.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad) is required.  
• Knowledge of mechanical and electrical systems is preferred.  
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 50+ lbs.  

Key Competencies:

• Exceptional organization, communication (verbal and written), and follow-up skills with the ability to effectively manage a high volume of priorities and commitments in a highly visible, fast-paced work environment.   
• Strong interpersonal skills, able to follow standard processes and work autonomously while understanding when to escalate issues that require further review.   
• Exceptional customer service skills, including proper phone etiquette and skills. 

What we Offer:
Ingersoll Rand offers a comprehensive benefits program that includes, but is not limited to:

• 401K (Matching up to 6%)
• Medical plans, Dental, Vision
• Vacation & Sick Leave
• Company provided short term & long term disability, life insurance and employee assistance programs

Ownership Works Grant: When you have reached your one-year service anniversary with Ingersoll Rand, you will become eligible to receive a grant of restricted stock units (“RSUs”) that will equal 10% of your annual base salary in grant date value. The actual grant will take place either in the quarter of eligibility or the following quarter based on specified grant schedules. The RSUs will vest two years from the date of grant.

For NY residents: The total pay range for this role, including incentive opportunities, is $55,000-$70,000. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case. 

At Ingersoll Rand we foster inspired teams. As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team. Our employees are empowered to act as owners every day for our customers, our communities and themselves. We offer a broad range of opportunities to build a successful and rewarding career with an innovative company. Join us at the new and exciting Ingersoll Rand.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. 

PandoLogic. Keywords: Customer Service Representative, Location: Tonawanda, NY - 14151