Spa Concierge/Receptionist

Join Our Team at Ultimate Escape Day Spa!

Ultimate Escape Day Spa is seeking a dedicated Full-Time Spa Coordinator/Receptionist to join our esteemed team. We offer a tranquil sanctuary where guests can rejuvenate their minds and bodies, and our mission is to deliver exceptional service and experiences to every client who walks through our doors. This position presents an exciting opportunity for growth, with the potential to advance into an Assistant Manager role within 6 months.

Key Requirements:

• Salon or Spa Experience: Prior experience in a salon or spa environment is essential to excel in this role.

• Flexibility: Availability to work flexible hours, including evenings and weekends, is required.

Key Skills:

• Proficiency in computer and phone systems.
• Exceptional multitasking abilities.
• Outstanding communication skills, both verbal and written.
• Demonstrated professionalism in all interactions.
• Strong commitment to providing exemplary customer service.
• Excellent organizational and task management capabilities.
• Aptitude for sales and upselling services and products.

Responsibilities:

• Client Engagement: Greet clients warmly, manage check-ins and check-outs, handle phone inquiries, and proficiently schedule appointments while addressing client inquiries regarding our products and services.
• Client Experience: Ensure each client enjoys a seamless and memorable experience by providing amenities upon arrival, guiding them to locker rooms, and assisting in preparing for their services.
• Maintaining Standards: Uphold the cleanliness and organization of the front desk and lounge areas, ensuring they are always presentable to guests.
• Professional Communication: Answer phone calls with utmost professionalism and exceptional customer service, providing assistance to all callers.
• Appointment Management: Efficiently schedule, reschedule, and cancel appointments with accuracy, alongside conducting timely confirmation calls for a seamless client experience.
• Financial Transactions: Collect and verify guest payments securely, adhering to procedures to safeguard sensitive information and ensuring compliance with industry standards.
• Compliance: Adhere to Kansas Board of Cosmetology standards for laundering and storing linens, maintaining a hygienic environment.

Job Details:

• Type: Full-time
• Salary: $15.00 - $16.00 per hour
• Hours: 35 – 40 per week
• Benefits: Employee discount, Flexible schedule, Paid time off
• Schedule: Evening shifts/Weekends may be required
• Experience: Salon or Spa experience preferred, minimum 1 year

Join our team and embark on a rewarding career in the wellness industry! Apply today to be a part of our passionate team committed to providing exceptional experiences for our valued clients.