Office Clerk

Job Summary:

The Office Clerk is responsible for assisting the Office Manager.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• Tabulates and posts data in record books.
• Compiles records and reports.
• Records orders for merchandise or service.
• Greeting and assisting visitors.
• Provides information to customers, claimants, employees, and sales personnel.
• Interviews dissatisfied customers and adjusted complaints or refers customers to appropriate dealership employee for resolution.
• Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks.
• Prepares stock inventory.
• Opens and routes incoming mail, answers correspondence and prepares outgoing mail.
• Purchases supplies.

Required Experience and Education:

High School Diploma or General Educational Diploma (GED)

Required Skills and Attributes:

• Must be organized and detailed oriented.
• Communication and interpersonal skills.
• Time-management and organizational abilities.
• Problem-solving and critical thinking abilities.
• Working knowledge of Dealership documents.
• Financial and accounting knowledge.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, PowerPoint, and Excel and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb and perform repetitive motions of the hands and/or wrists.
• Mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal and reading.

Physical Exertion:

• Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

• Work is performed in an office setting.
• Occasional weekend and evening hours are required.

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.