Mail Scanning Associate

KEY RESPONSIBILITIES:

• Knowledge of Records document, Scanning, Mailroom, and Reprographic.
• Open and sort mail received from multiple mail delivery vendors.
• Identify transactional VS non-transactional documents and prepare them for scanning into the workflow system.
• Ensure documents are in the correct order.
• Insert admin sheets as needed.
• Create batch cover sheets.
• Use desktop scanner to scan documents into workflow.
• File and maintain documents according to client's secure storage requirements.
• Process proof documents to be returned to the customer (original documents such as birth/death/marriage certificates, passports etc).
• Purge documents that have aged out of the storage date.
• Process live checks via a remote deposit process.
• Monitor a 're-scan' queue.
• Support the imaging intake window.
• Internal customers bring documents to the imaging department for processing.
• Review electronic documents for accuracy and completeness.
• Compare scanned images to bot populated templates.
• Add/delete/correct data that is inaccurate or incomplete.
• Conduct research as needed to ensure that document is posted to the correct customer and is routed to the correct business unit.
• Identify and apply the correct work productivity identifier to the document.

SKILLS AND QUALIFICATIONS:

• Must have a HS diploma.
• Excellent written and verbal communication skills.
• Must be customer focused and display a professional demeanor.
• Strong computer skills: Microsoft Office / Outlook.
• Ability to work in multiple systems and windows simultaneously.
• Very detail oriented.
• Self-motivated.
• Able to work in a fast-paced environment.
• Reliable - good attendance.
• Flexible.
• Able to work both independently and within a team.