Industrial Customer Support

Are you a skilled and technically minded professional? Do you have a background in manufacturing and a high mechanical aptitude? Do you feel comfortable building relationships and providing customer service? Wonderful. Doherty Career Solutions is partnering with a local Alexandria, MN company as they search for a Technical Customer Support professional. This person must have an emphasis on technical product support to our internal and external customers. This position supports customers on product issues or questions and will work closely with engineering and sales. Mechanical aptitude and experience are a must! M-F and 100% onsite, salary will depend upon experience but range from $45,000-60,000 plus great benefits and opportunity to grow.

Responsibilities

• Process incoming orders in a timely manner from receipt of order through verifying product availability, source and purchase special product, pricing, terms, credit status, order entry and release.
• Communicate customer’s expectations and follow order through to fulfillment.
• Provide customers with quotations including complex manufacturing / assembly quotations in coordination with Outside Sales team.
• In conjunction with the Outside Sales team, drive timely implementation of both vendor and market driven price increases. Maintain applicable price files and supporting documentation.
• In conjunction with the Outside Sales team, maximize profit opportunities by analyzing incoming orders, backlog, and market trends to identify opportunities for profit optimization.
• Implement actions to address identified opportunities.
• Assist customers and Outside Sales with trouble shooting product suggestions and technical information on complex or special product requests.
• Evaluate and resolve customer problems including product returns; identify and recommend process and product improvements.
• Actively monitor backorders and proactively communicate changes with customers.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree is preferred.
• Minimum 5 years customer service experience; and subject matter expert in at least one industrial product line (ex. power transmission, hose, and belting product lines).
• Strong customer service, technical skills, effective written and oral communication skills, ability to define and resolve problems.
• Knowledge and experience with Microsoft Office including Excel.

How to apply?

Qualified individuals should submit a resume to achaires@doherty.com or call the Doherty Recruiter at 952-715-5043 for additional information.