Development Coordinator

Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer after knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

Web development at Greystone Technology is a rewarding yet fast-paced service. The clients that we serve are located all over the country and within many different industries. There’s never a moment where we’re not learning something new. We are looking for a Development Coordinator to assist us with our process and coordination to ensure our projects and tasks move smoothly. We’re looking for someone to help coordinate and maintain this smooth operation. As this service and team continue to grow, there are plenty of opportunities to learn all while keeping everyone moving forward.

We are looking for someone who fits the personality of our team in addition to being a good communicator, organized, a good note taker, and process oriented. This position will work closely with our Director, Project Manager, and Developers. Technical skills in web development are not necessary, but having an aptitude for technology will prove to be helpful. This role can be located in any location in Colorado.

Core Responsibilities

The Development Coordinator is responsible for owning the OnDemand ticket board by assigning and managing tickets, ensuring the clients are receiving the best support from our team, assisting the Project Manager in note taking, coordinating meetings and deadlines, and assisting in maintaining our sales opportunities board. This includes, but isn’t limited to:

• Monitor and manage OnDemand and Sales board.
• Follow up on open tickets to assist development team is completing all open items.
• Partner with the development team through notetaking, deadline management, and ticket coordination
• Provide excellent customer service to our clients via email, phone calls, and follow through on all customer service-based process.
• Partner with Director and Project Manager to provide administrative support to the Development team.

Preferred Skills & Experience

• 3+ years’ experience in a customer service role.
• Excellent customer service and problem-solving skills.
• Experience working with all levels of employees.
• Demonstratable ability to quickly learn new systems.
• Experience with scheduling and logistics for a team of 2 or more.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.

Preferred Attributes

• Ability to prioritize
• The desire to work as part of a team
• Critical thinking aptitude
• An empathetic approach to solving client’s problems
• Curiosity about technology and the ability and motivation to learn independently
• Professional confidence, and a passion for solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience
• A focus on finding appropriate long-term solutions to technical issues
• The ability to own technical problems and see them through to resolution
• Has a good understanding and usage of Microsoft Word, Excel, PowerPoint, Outlook, and OneNote

Physical Requirements

Work is primarily sedentary. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Occasional travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.

We are proud to be recognized as one of the top workplaces in Denver. In fact, it’s Greystone Technology team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement.

Some of the things our team members enjoy, include:

• Competitive wages | The hourly range is expected to start at $24.00. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above
• Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site
• Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
• Maternal and paternal leave
• Very generous paid time off program that is unique to the IT industry
• Sustainable work-life balance and flexibility
• Yearly work anniversary rewards
• Fun company events, including chili cook-offs, annual company photoshoots, monthly team events, cup in hand kickball league, and more!

We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today!

How to Apply:

We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Learn to use Facebook privacy settings or better yet just un-tag yourself in that one picture (you know which one) and then become a fan of our page. Tell us your salary requirements and what kind of cookies we should bake for you on your birthday.

How to Apply for Internal Role:

Interested in another role at Greystone? Please review the following guidelines to successfully apply for an internal role. Before applying, kindly inform your leader of your intention to pursue the role. Craft and upload a concise cover letter, articulating your interest in the role at Greystone and highlighting what you’ve accomplished in your current position at Greystone. Add some of your flare into the cover letter! Skip the resume this time; we've got it covered. Once you hit submit, our People team will reach out. We're thrilled about the potential growth opportunity for you!

Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Greystone recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.