Adventure Coach

Headlands Coastal Lodge & Spa, located along the beautiful Oregon Coast in Pacific City, is looking for an individual with a hospitality heart who loves to share their sense of adventure, passion for the outdoors, love for the Oregon Coast and outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa.

Who we are and what we stand for...

Headlands Coastal Lodge & Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Guests make themselves at home in one of 33 carefully appointed guest rooms or in a luxurious two- or three-bedroom cottage, each with a balcony and ocean view. Guests are encouraged to wander into Haystack Hall to experience the coastal vibe, and arrange for a beach bonfire, take a cooking class, make a spa appointment, or simply curl up in front of the welcoming fireplace. Our ideal candidate will enjoy working with a team committed to the highest levels of hospitality. Our accommodations provide a luxury experience...Oregon style.

We stand for and value a strong sense of community and support one another’s interests. We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds. We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best.

POSITION TITLE: Adventure Coach

WHAT DOES SUCCESS LOOK LIKE

1. Co-workers look to you as the expert on the area and feel confident in referring guests to you.
2. The brand comes to life through the adventure experience. Guests know you by name.
3. Guests learn unique and thoughtful information about our area and are excited to return and engage in activities.

KEY ACCOUNTABILITIES

1. Lead daily activities. Ensure each activity standard is delivered and guests learn something new about, area history, geology, geography, plant and animal life. Guests leave with unique, thoughtful, and interesting facts that they may not have known.
2. Engage guests in the brand. Actively communicate with guests before their arrival and during their arrival to share opportunities for private, complimentary group and self-guided activities. Proactively determine the needs of each guest. Offer suggestions that fit their fitness level, time restraints, interests. Share insider tips.
3. Assist guests in reservations for activities following the designated processes.
4. Collaborate with the Adventure team r to create new, seasonal guest activities and experiences that exemplify the brand.
5. Ensure adventure equipment is properly stored and guest ready at all times.
6. Know the activities, unique history, flora and fauna of the Pacific City and North Coast area.
7. Work as a team. Recognize when a team member may need support and lend a hand; welcome desk, housekeeping, Maintenance, Meridian.
8. Support the lodge daily operations; answer calls, make reservations, deliver amenities, respond to guest requests, stock pantries, prepare for arriving guests, other tasks as needed.

MEASURES OF SUCCESS

1. Guests share the great experiences in the guest survey and mention you by name.
2. Guest engagement goals are met.
3. Your quarterly goals for learning about the area are met.

VALUES IN ACTION

Entrepreneurial Spirit – be curious. Have passion for delivering extraordinary guest experiences. Be an on-going learner. Grow expertise about the area and all it has to offer.

Generosity – smile; make eye contact; share; say hello; recognize when guests may want more information and proactively share it to meet their needs.

Humility – listen; encourage others’ ideas.

Agility – change course; collaborate; keep learning; pivot easily to meet guest needs or desires. Collaborate with team members and stakeholders on new ideas that create extraordinary guest experiences.

Empathy – be available; listen; ask questions; Notice body language and social ques so you can respond to the needs of others.

Optimism – develop strong relationships with co-workers and vendors. Finish daily tasks and pass down details for work in progress or not completed. Be on time and prepared. Be confident in your expertise and be open to tackling new things.

Tenacity –Keep clear goals; try, try again. Be persistent; try different approaches.

We care deeply about the wellbeing of our team members. Our full-time team members are eligible to receive our robust benefits package, including, but not limited to, medical (company pays 90% of premiums for employees and 25% for dependents), dental, vision, 401(k) with a match up to 4%, paid time off, and employee discounts.

AND you get to work in Pacific City! Our location appeals to those who like small towns and enjoy the outdoors. We have miles of beaches to explore, trails to hike, oceans to surf and kayak, and fish to be caught!