Field Service Technician 2 - Industrial

Cyclonaire is a custom pneumatic conveying solutions provider that takes pride in our people and the equipment we build. We are committed to solving problems and building relationships. Our team members work together to overcome the various challenges that our customers face in order to provide robust solutions. Our customers rely on us to move multiple different bulk powders, throughout numerous processes, in order to make the endless products they provide. We work hard to be awesome at what we do while taking an attitude of ownership, having a team mentality, and always doing the right thing.

Cyclonaire is currently looking for a skilled and customer focused Field Service Technician to support the installation, maintenance, and repair of our equipment to join our team.

Job Summary

The Field Service Technician provides service and customer support during field visits, managing all on-site installation, repair, maintenance, and test tasks. This role is responsible for analyzing and diagnosing errors or technical problems and determining proper solutions. The Field Service Technician is responsible for troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. This role will be able to carry out its functions in accordance with Cyclonaire’s Core Values.

Essential Functions

• Analyze, troubleshoot, repair, and ensure proper operation of Cyclonaire products at the site of operation, both domestically and internationally.
• Diagnose operational deficiencies of Cyclonaire products using methodical troubleshooting techniques including root cause analysis and recommend accurate solutions for deficiencies.
• Assist in the development of junior members of the department, including both factory and field personnel.
• Perform mechanical and/or electrical repairs of Cyclonaire products.
• Provide customers with professional field services including, but not limited to, equipment installations, commissioning, troubleshooting, and maintenance.
• Make all mechanical, electrical, and pneumatic interconnections ensuring systems are functioning properly and training any on-site personnel in the operation of Cyclonaire products.
• Perform system calibrations and I/O checkouts during the commissioning of Cyclonaire products.
• Perform preventative maintenance and/or calibrations on or near their due date.
• Maintain detailed service records relative to each system and service call.
• Include detailed diagnostic and corrective action taken during the service activity.
• Provide a copy of the service report to the customer and to internal Cyclonaire personnel.
• Input service records into the Cyclonaire service database.
• Maintain accurate travel/labor timekeeping, parts usage, and expense information to ensure timely and accurate customer billings and expense reimbursements.
• Provide other Cyclonaire departments with constructive feedback to assist in the further development and performance of Cyclonaire equipment.
• Coordinate travel, lodging, and transporting requirements to meet customer needs and expectations while adhering to the company travel policy.
• Maintain service aids, tools, parts inventory, and diagnostic hardware/software used during on-site activities.
• Prepare, and timely submit, weekly expense reports and service reports that are legible and complete.
• Review and further develop standard troubleshooting techniques and procedures.
• Assists in achieving the company goals by performing other duties as assigned.

Competencies: Knowledge of digital and analog circuitry, computers, and mechanical systems with the ability to test, troubleshoot and repair electro-mechanical automation systems. This position requires three years of industrial automation experience and demonstrated ability to use Rockwell Software Studio 5000 software tools. Requires the ability to synthesize, coordinate and compile the measurements and observations made while logically troubleshooting Cyclonaire products independently at customer’s sites. Requires the ability to determine whether problems are system-related, or applications generated. Ability to read and understand mechanical drawings and electrical schematics. Must have the ability to prioritize and manage workload while meeting critical timelines with high expectations from internal and external customers. Problemsolving and critical thinking skills are required. Excellent oral and written communication skills are required to communicate effectively with customers’ staff on a professional level, exercising tact and discretion. This includes clear communication of complex information via both verbal and written communication. Familiar with basic hand tools and tools required to troubleshoot and repair Cyclonaire products including PLCs.

Must be able to work in Microsoft Office (Word, Excel, PowerPoint, Outlook), and Microsoft Teams.

Education / Experience: An associate degree in Electromechanical Technology and 3 years’ experience in industrial automation and Rockwell software or a combination of equivalent education and experience is required. Familiarity with industrial equipment, manufacturing processes, fabrication, and design principle desired.

Physical Demands: Requires frequent touching, grasping, and feeling of physical equipment. Talking, hearing, and repetitive motions are required. Occasional stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting. Work requires constant visual ability. Must be able to lift up to 50 pounds independently. Must be able to climb ladders and/or stairwells and work at heights.

Work Environment: Work in various climates and conditions, both indoors and outdoors. Potential exposure to poor air quality and extremes in air temperature as Cyclonaire systems can be in spaces where the air temperature is not controlled or is outside in the elements.

Travel Requirements: Air and surface travel is required 80-90% of the time, both domestic and international, sometimes with little advance notice. Must have a valid Passport with at least 6 months validity. Must have a valid driver’s license and a driving record that permits the use of rental and company automobiles.

Safety: Work safely and respect PPE requirements following Cyclonaire safety policies as well as customerspecific policies, which may include dust masks, respirators, chemical suits, etc. Safety shoes (steel toe laceup 8” boots with defined heel ), safety glasses, hearing protection, gloves, and other forms of Personal Protective Equipment (PPE) as required in designated areas. Ability to pass background checks and drug tests as required by Cyclonaire or Cyclonaire’s customers.

Other Duties: Safe work performance is always required from each employee. Safely perform all duties and responsibilities in accordance with applicable Health and Safety Manuals. Required to wear or use PPE as applicable and to immediately report unsafe working conditions. Understanding and adhering to Cyclonaire’s Core Values are required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cyclonaire is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.