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Customer Service Representative
•10 days ago
| Estimated Pay | $60 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Bethlehem, PA Bethlehem, Pennsylvania |
Compare Pay
Estimated Pay We estimate that this job pays $59.6 per hour based on our data.
$38.7
$59.60
$93.99
About this job
Job Description
Job Description
We are seeking a Customer Service Representative to join a pioneering company with a legacy of excellence and over 100 years of innovation. If you have at least 3 years experience in a call center setting/ a customer oriented role and a dedication to customer satisfaction you could be a great fit for the company & culture!
Role and Responsibilities:
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.
1. Processes customer orders. Seeks approval on orders or requests that exceed authority.
2. Ensures that all relevant parties receive confirmation that the order was processed.
3. Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
4. Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
5. Providing light tech support, order status, stock status, credit status, and general information
6. Responsible for updating customer account records.
7. Performs other department duties as assigned.
8. Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries.
11. Acknowledging and resolving customer complaints.
12. Communicating and coordinating with colleagues as necessary.
13. Ensure customer satisfaction and provide professional customer support.
Qualifications and Education Requirements:
1. High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
2. Technical skill in use of PC, Microsoft Office, and web-based applications
Preferred Skills:
1. Adaptability
2. Exceptional Telephone Etiquette
3. Customer/Client Focus
4. Results Driven
5. Collaborates with Others
6. Demonstrates Initiative
7. Focuses on Detail
This position will be filling fast so please reach out if you are interested & qualified TODAY!
#1589
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Company DescriptionRole and Responsibilities:
The purpose of the role is to be the center of account information and providing excellent support to customers and internal team.
1. Processes customer orders. Seeks approval on orders or requests that exceed authority.
2. Ensures that all relevant parties receive confirmation that the order was processed.
3. Reconciles back orders and provide stock status to customers/RSM/KAM and request any additional order add-ons
4. Serves as first point of contact for all customer inquiries via telephone, ZenDesk or email.
5. Providing light tech support, order status, stock status, credit status, and general information
6. Responsible for updating customer account records.
7. Performs other department duties as assigned.
8. Research, enter, and provide credit on shortages/damages/pricing as request by customer or sales team
9. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
10. Responding promptly to customer inquiries.
11. Acknowledging and resolving customer complaints.
12. Communicating and coordinating with colleagues as necessary.
13. Ensure customer satisfaction and provide professional customer support.
Qualifications and Education Requirements:
1. High school diploma plus 3 years of experience in a customer-oriented or call-center role in a fast-paced environment.
2. Technical skill in use of PC, Microsoft Office, and web-based applications
Preferred Skills:
1. Adaptability
2. Exceptional Telephone Etiquette
3. Customer/Client Focus
4. Results Driven
5. Collaborates with Others
6. Demonstrates Initiative
7. Focuses on Detail
This position will be filling fast so please reach out if you are interested & qualified TODAY!
#1589
AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
Company Description
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r\n\r\nMrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r\n\r\nMrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r\n\r\nMrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.
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