Collin Street Bakery: Head of Restaurant Operations

127 YEARS IN THE BAKING! Headquartered in Corsicana, TX (50 miles south of Dallas) Collin Street Bakery is an historic, 4th generation, family-owned business, founded in 1896. Collin Street strives to live out our mission of “Bonding Friends and Families Together Across Generations.” We do so by exemplifying our core values: The Golden Rule, Teamwork, Customer Centric, Do What It Takes, and Own Your Results. Though Collin Street Bakery is predominantly a mail order/ecommerce business, it maintains 4 brick and mortar “bakeshops” each located on various Texas Highways. The Collin Street Bakery has multiple business units under 1 roof including, but not limited too: a manufacturing plant, shipping warehouse, call center, 4 bakery cafÃ©s and a corporate office. Collin Street has multiple sales channels including Direct to Consumer (through our website, as well as 3rd party websites like Amazon), Wholesale, and Retail Sales through our 4-store chain.

The Head of Restaurant Operations leads the retail bakeshop wing of our business. We are seeking a hands-on, multi-unit restaurant operator who gets it, wants it, has the capacity to do it, and has a proven track record of success. Our restaurants are staffed with hard-working teams who make and serve fantastic products. We are seeking a leader who is excited to jump in at each location and make a big difference. Our goal is to fine tune our operations on the ground, grow sales, lower our break-even point, and standardize processes, all with an eye toward scaling the model to more locations. This leader is expected to operate predominantly from store level.

Job Summary:

Our goal for this leader is to improve, refine, and organize our 4 existing locations with an eye toward future growth. We are looking for someone who leads from the front, and by example. This person is responsible for building consistency in our processes as well as training, hiring, firing, rewarding, and holding each team accountable. This is not an office job. The Head of Restaurant Operations reports directly to the company owners and works with executive-level peers on a daily basis. They are also expected to spend 60% of their work week in the stores, including weekends, to guide operations from the ground. This role has several direct reports including Store Managers, leadership teams, and 1-2 executive support staff.

Responsibilities:

Be a wholesome, positive, and energetic cultural leader in the business who embodies our core values.
Build processes and procedures.
Build and lead all aspects of training.
Maintain full P&L accountability for all bakeshop/cafÃ© locations.
Work alongside ownership and the executive leadership team to build a strategy for growth.
Grow sales through increased customer counts and average ticket sales.
Lower our break-even points with keen efficiency strategies.
Collaborate with other managers and supervisors to create and implement processes that promote a positive and efficient team working environment.
Bring complete consistency to our products and services across each location.
Cast a vision for the future.
Align with current restaurant management teams as a great supportive coach.
Execute waste reduction strategies.
Oversee and execute the implementation of new point of sales system.

Qualifications:

Extensive experience in restaurant operations
Exemplify our core values
Experience bringing order to chaos and building systems from scratch.
Extensive experience managing multiple locations from the ground.
Experience opening new locations and rolling out new concepts.
Experience in leading teams, departments, and budgets.
Excellent organizational, leadership, and communication skills.
Expertise in managing the front and back of the house.
A strong business and financial acumen.
Ability to work collaboratively with other managers, supervisors, and staff.
Experience with budget management and cost control.
Must be able to stand for the entire duration of shift, lift 50lbs, and bend/squat/twist repeatedly.

Job Type: Full-time

Pay: $100,000 base salary + up to $25,000 in additional results driven Bonus potential.

Benefits:

GREAT and Affordable Full Healthcare Coverage
Dental/Vision
Health Savings Accounts
Supplemental Medical Coverage
Group Life Insurance
Voluntary Life Insurance
Short/Long Term Disability
401K with a Match
Free meals and product at all CSB restaurant locations

Schedule: 2 days in the office, 3 days at store level with a focus on the weekends.

Experience: 5 years (Required)

Language: English (Required)

Compensation details: 90000-125000 Yearly Salary

PIf647016b55a1-29952-34293715

Restaurant Operations Director

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