Front Desk Hospitality - Temecula KOA at Vail Lake Resort - Full-time

The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike, horse, and hiking trails. Our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment, and helping families create memories to last a lifetime we want to talk to you!

Working hours:

• Part-time/Seasonal positions available
• 15-40 hours depending on the occupancy of the park
• Shifts will primarily be in evenings, on weekend & holidays
• Reports to Front Desk Manager
• $16/hour & up depending on experience
• Full time employees are eligible for subsidized health insurance, paid vacation and Simple IRA contributions after completed milestones

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy

• Learn and operate Campground Management system

• Help guests to reserve & register for their camping experience both in person and via the telephone

• Communicate with all staff and management using Microsoft Teams

• Enforce campground policies and implement solutions consistent with goals of park

• Proactive guest management to ensure positive environment for all guests

• Coordinate with Guest Service staff for late guest arrivals

• Coordinate with Guest Service staff for problem resolution when applicable

• Assists with handling and resolving guest complaints.

• Facilitate guest ticket purchases for area attractions

• Cashier souvenir sales as well as stocking merchandise

• Utilize creative problem-solving skills

• Help facilitate the day use pass for mountain biking guests

Other duties as assigned by manager to ensure the operations of the campground and guest satisfaction.

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

PM21

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