Operations Management Analyst I (Cox Business) - Full-time

The Operations Management Analyst I will support strategic, operational, data quality, and efficiency projects in collaboration with multiple boundary partners across Cox Communications. This role will serve as analyst and problem solver. Excellent analytical skills and the ability to work and contribute to a team environment are essential, as are outstanding communication and interpersonal skills.

This role will also work on projects to analyze, define, streamline, recommend and support the execution of process improvements as needed. They will support other team members activities as needed. To be successful in this role, they will need to understand and analyze multiple aspects of the business, be able to work independently, work across matrix organizations, and develop relationships.

What You'll Do

• Analyze current state and contribute to recommending process changes.
• Working with a team to develop, analyze and recommend solutions for current and new processes.
• Participate and provide input to project team discussions.
• Provide thorough communications updates to stakeholders.
• Analyze data to determine areas of opportunity for improvement.
• Analyze situations and develop/recommended process changes.
• Supports process implementation through education, training, or facilitation.
• Develop job aids and train appropriate team members.
• Work on multiple projects simultaneously.
• Work independently or with multiple team members.
• Works under limited supervision, relying on experience and independent judgement when applying the best approach for achieving desired outcomes.
• Provide clear and thorough communications, whether written, verbal, presentations, meetings, email, etc.
• May be consulted by other team members for advice and assistance as needed.
• Complete other work assignments as requested.

What's In It For You

• At Cox, we reward your hard work with meaningful benefits.
• First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
• We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
• We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Required Qualifications

• Bachelor's degree in a related discipline. The right candidate could also have a combination, such as 4 years' experience in a related field.
• Full professional proficiency in Microsoft PowerPoint and Excel applications.
• Proficient user of ICOMS, OPTIX, & CB Force.
• Excellent customer service and problem-solving skills.
• Excellent analytical skills required in a complex B2B environment with the ability to interpret data, analyze trends, and draw meaningful conclusions.
• Ability to design training and present to audiences.
• Ability to listen actively and develop responses based on that input.
• Experience working on teams in complex, matrixed organizations.
• Ability to work independently in a fast-paced environment.
• Ability to work on multiple projects simultaneously.
• Excellent communications skills.
• Ability to adapt to and work effectively within a constantly changing environment.
• Assertive, innovative, confident, and a self-starter.
• Highly organized with exemplary time management skills.
• Ability to develop relationships with boundary partners and gain trust of others.

Preferred Qualifications

• Experience with Network Inventory Management systems.
• Experience with Network Serviceability principles.
• Experience with WATTS, JIRA, and Remedy.
• Experience working with Carrier and Retail sales channels.

USD 48,200.00 - 72,400.00 per year

Compensation:

Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.