POS Support Specialist w/ Deskside Support- Contract ends in August

Shift – TBD Must be ok with days, nights and weekends.

40 hours per week

Title: POS Support Specialist with Deskside Support

Responsibilities:

• POS Support on various hardware and software
• POS Troubleshooting and Repair
• Provide Windows, software, and hardware support, onsite in a corporate environment
• Diagnose and repair printers
• Setup, configure, and test hardware and software components;
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems;
• Maintain technical knowledge related to our suite of hardware and software product lines including POS Systems
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Provide 'White Glove' support for senior leadership and VIPs
• Maintain a professional demeanor around celebrity personnel
• Guide and mentor team members advanced technical level procedures
• Experience using ticketing systems (Viva ticketing systems a plus)
• Other duties as assigned

Requirements:

• +2 years corporate deskside support or equivalent experience
• Ability to work independently with little to no supervision
• Ability to solve both hardware and software issues pertaining to POS Systems with little or no supervision
• Capable of walking long distances
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Expertise in Microsoft Office, various Windows operating systems, and networking;
• Good written and oral skills;
• Must be able to pass a Criminal Background Check;
• Ability to manage and prioritize multiple tasks while in the office or in the field;
• Experience in configuration, installation, training and support of hardware or software products.