Sr. Member Service Representative

What’s next for you? This great job. We’re seeking a Sr. Member Service Representative
 to work at one of our largest key accounts in the automotive industry in Marysville, OH.

Shift: Monday-Friday 8:00am-4:30pm

Pay: $18-20/hr Based on Experience in the Financial Industry and/or Call Center

Why you should apply to be a Sr. Member Service Rep- Contact Center

• Monday-Friday work schedule
• Competitive pay range
• Positive, supportive, win-together workplace culture
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What skills are we looking for in a Sr. Member Service Rep- Contact Center?

• Ability to work in a fast-paced call center environment taking inbound calls from members
• Ability to efficiently navigate multiple systems while adhering to policies, procedures and regulations
• Be knowledgeable in understanding/performing/troubleshooting a broad variety of member service requests such as transactions, basic account maintenance and card related activities
• Process loan applications
• Assist members with Digital Banking Services
• Have full knowledge of HFCU’s products and services and the ability to offer products/services to members appropriately which contributes to the retention and building of financial relationships with our members
• Utilizing strong customer service skills through both verbal and written communication