Front Desk Associate/Night Auditor for New AVID Candlewood Hotel

The brand-new Avid Candlewood in Fort Payne has created a new standard for customer service and excellence in the hospitality industry in and around DeKalb County. Our new property delivers comfort and convenience to both professional and leisure travelers while offering the modern amenities and atmosphere that have come to be expected by seasoned clientele. We are in the final stages of shaping our staff, and we’re excited to announce a job opening for the role of Night Auditor/Front Desk Associate.

As we continue to expand our team, we are seeking a dedicated and experienced individual able to work a flexible, overnight schedule, filling the role of Night Auditor/Front Desk Associate. In addition to excellent customer service skills, a background in the hotel or hospitality industry is necessary for success.

If you are a motivated and reliable individual with the required experience, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your qualifications and interest in the position.

Responsibilities:

· Conduct the daily audit and reconciliation of all financial transactions, including guest folios, cash handling, credit card transactions, and accounts receivable.

· Verify the accuracy of guest accounts, charges, and credits, and rectify any discrepancies promptly.

· Generate detailed reports summarizing the hotel's financial activity during the night shift.

· Handle guest inquiries, requests, and complaints, providing exceptional customer service and resolving issues promptly and professionally.

· Assist with the check-in and check-out process for late-night arrivals and early departures.

· Ensure the security of the hotel by monitoring surveillance cameras, performing security checks, and following established procedures.

· Collaborate with other hotel departments, such as housekeeping and maintenance, to address any operational needs during the night shift.

· Maintain accurate records and documentation of all activities during the shift.

· Perform additional duties as required.

Qualifications:

· High school diploma or equivalent.

· Ability to work overnight shifts and flexible schedule.

· Experience in a similar role, preferably in the hotel industry.

· Strong mathematical and analytical skills, with the ability to handle financial transactions accurately.

· Excellent attention to detail and organizational abilities.

· Proficient computer skills, including experience with hotel property management systems (PMS) and accounting software.

· Exceptional customer service and interpersonal skills.

· Ability to handle stressful situations calmly and efficiently.

· Reliable and punctual, with the ability to work independently during overnight shifts.

· Excellent written and verbal communication skills.

· Demonstrated reliability and punctuality, with a track record of consistently meeting work schedules and deadlines.

· High level of integrity and ethical conduct, maintaining confidentiality, and handling financial transactions with honesty and discretion.

· Strong team player, capable of collaborating effectively with colleagues from different departments to achieve common goals.

· Reliable transportation and flexibility with working hours

· Proximity to Fort Payne, Alabama

Benefits:

· Health/Dental Insurance

· Paid Time Off (available after 90 days and will increase after one year)

· 401K provided after the first year of employment

· Prescription Drug discount plan

· Travel discounts