Quality Assurance Case Coordinator

The Quality Assurance Coordinator (QAC) ensures that all Refugee and Immigrant Service (RIS) programs, including the Reception & Placement (R&P), Matching Grant (MG), and state-funded programs, are compliant with contracts and are meeting expected outcomes. The QAC ensures staff has the training needed to perform assigned duties, and that clients and stakeholders are receiving quality services.

Essential Functions

• Maintain current knowledge of the U.S. Resettlement Program.

• Maintain current knowledge of all Refugee and Immigrant Services programs.

• Review program contracts and ensure that services provided are in compliance with those contracts.

• Assist in the development of program assessment tools.

• Review program case files to ensure proper documentation of services provided.

• Conduct home visits to ensure clients are provided services mandated by the Department of State Cooperative Agreement.

• Administer surveys to staff, employers, volunteers, and clients to evaluate program effectiveness to craft trainings and/or create tools to address findings.

• In cooperation with the Director and Assistant Directors develop and maintain written guidelines governing program operations.

• Develop program forms and coordinate translation of the forms.

• In cooperation with the Director and Assistant Directors organize and conduct staff trainings while ensuring all required program related trainings are completed.

• Ensure all pre-monitoring requirements are met and ensure recommendations from monitoring reports are implemented in a timely manner.

• Ensure any new program updates/changes are clearly relayed to staff (i.e., Cooperative Agreement changes and implementation).

• Oversee site quality assurance protocol & spreadsheet and update as needed.

• Attend all conferences, seminars, and meetings related to program activities

• Work with the Director of PQI to ensure RIS readiness for COA re-accreditation.

• Other duties as assigned.

Qualifications

Bachelor's degree (four-year college or technical school) required, in one of the following field(s) of study: social work, social services, or related field.

Requirements

• Valid driver’s license.
• Clean driving record.
• A personal vehicle or access to a vehicle required.
• Successfully pass background check

Preferred Skills

• Strong knowledge of the US resettlement program
• Bilingual, written and spoken preferred
• Ability to assess training needs and deliver tailored responses.
• Attention to detail and accuracy; strong organizational skills.
• Knowledge of quality assurance and quality improvement processes.
• Attention to detail and accuracy.
• Strong organizational skills.
• Ability to work in a diverse environment.