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in Greenville, SC
Claims Manager -Personal lines -
•3 days ago
Estimated Pay | $22 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Greenville, SC Greenville, South Carolina |
Compare Pay
Estimated Pay We estimate that this job pays $22.36 per hour based on our data.
$12.25
$22.36
$39.95
About this job
Job Description
Job Description
A national firm that works with Fortune 500 companies has an immediate need!
Besides excellent benefits, a 10% Bonus is included!!
Will supervise a s
To perform the job successfully, an individual must be responsible for providing quality and efficient customer service through daily team monitoring by providing guidance and technical support to Claims Adjudicators.
- Maintain constant communication with management, staff, and vendors to ensure proper operations.
- Providing leadership to a team of exempt and non-exempt associates with effective oversight to ensure service and processes are accurately and efficiently executed per policies, procedures, and company expectations within specified timeframes.
- Being a change leader and effectively managing change ensures your team and others embrace change.
- Evaluating reports to assess associate productivity and effectiveness, partnering with various business areas to enhance operational effectiveness, and thinking globally about ways to grow and improve the business.
- Develop, implement, and maintain quality assurance protocols
- Hire the right people, accurately assess, coach, and develop the associates to meet their potential.
- Drive associate engagement through targeted activities and interactions.
- Actively pursue strategic and operational objectives
- Ensuring that company initiatives are championed and executed to standard.
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
- Partner with internal stakeholders to proactively monitor and discuss trends and Operations metrics
Operations Manager Skills Required
- Strong leadership
- Decision-Making
- People Management
- Conflict Management
- Deadline-Oriented
- Results-Oriented
- Excellent Communication Skills
- Adaptability
- Critical Thinking and Problem-Solving Skills
- Teamwork
Job Responsibilities:
- Supervises a team of Claims Adjusters to ensure that claims are being appropriately administered within department and underwriter guidelines.
- Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
- Implement new procedures and amend existing procedures when necessary.
- Remains ‘hands-on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
- Provides backup to adjusters at times of peak volume.
- Works directly with customers, dealers, and agents to help resolve complex claim issues.
- Offers internal support within the department and other areas of the company, including support to adjusters through continued training and guidance and support to the entire department when necessary.
- Train VSC Adjusters to ensure claims are administered properly
- Monitor Call Metrics to ensure departmental metrics are achieved
Job Requirements:
- Bachelor's degree preferred. A high school diploma or equivalent combination of education and experience is required.
- 3-5+ years of experience in supervision, call center, or office environments. Experience in the insurance and financial field is preferred.
- 3-5+ years of experience within the Automotive Service Industry required
- Must have strong people, interpersonal skills, and presentation capabilities
- Must have superior verbal/written skills with the ability to communicate effectively to employees, clients, customers, team members, and all levels of management.
- Must have strong computer skills and the ability to understand and service policies.
- Must be proficient in Windows and Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams)
- The candidate must be innovative, analytical, and able to solve challenging situations. The candidate must also exercise sound judgment when interacting with employees and customers.
- Excellent team leadership experience
- Exceptional negotiation and remediation skills, with the ability to teach and instill the same skills throughout the department.
- Outstanding time management and organizational skills
- Verifiable experience/success in high volume or processing environment
- Problem-solving skills with a proactive attitude at all times
- Ability to manage staff, headcount, and budgets
- Program management experience leading large, complex projects or initiatives.
- Must be authorized to work in the U.S
- Must be able to pass a background check successfully