Engineer I, Quality

Title: Engineer I, Quality (Customer Service)

Reports to: Manager, CS Quality

Location: Holland, MI

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary

As a Customer Service Engineer I in Quality Department, you will work at our state-of-the-art Lithium-Ion battery plant in beautiful Holland, MI. This role directly supports the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.

Responsibilities:

• Manage customer communication for all quality-related topics
• Notify and coordinate process changes with customers
• Manage external failure costs
• Lead projects involving failure investigations
• Root cause analysis
• Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities
• Utilize statistical tools to analyze complaints and corrective actions
• Conduct follow-up audits to ensure corrective actions are implemented
• Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities
• Cultivate customer relationships
• Conduct quarterly onsite customer visits as required
• Maintain cleanliness at work-site in accordance with 5S3R Standards:
  • Sort, Set in order, Shine, Sustain
  • Right Location, Right Quantity, Right Container
• Perform other duties as assigned

Qualifications:

• Bachelor’s Degree in Engineering or related field, or equivalent, related experience

Experience:

• 1 to 3 years of related experience
• Experience with Product Failure Mode Analysis and Root Cause Analysis
• Experience in a customer-facing, project engineering, or program management-related role in a highly automated and/or Tier 1 automotive environment is preferred

Skills:

• Comfortable working independently and with others
• Results-oriented and perseverant
• Critical thinking and problem-solving skills
• Project and process management skills
• Data collection and analytical skills
• Strong attention to detail
• Good communication skills
• Technically proficient and motivated to continuously improve
• Ability to work flexible hours as needed to support customers
• MS Office Suite

Benefits Overview

• 100% employer paid Medical, Dental, and Vision premium for you and your family
• 100% employer-paid disability and life insurance
• Employer supported childcare/babysitting programs
• Generous Paid Time Off / Holidays
• Opportunity to grow in diverse work environment with a global company
• 401k Retirement savings and planning with generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO