Busser/Food Runner at Bradford House OKC

Job Summary:

·        Responsible for running food and bussing all front of house areas.

Essential Job Functions

• Bussing of guest areas during and after dining.
• Maintain a neat, organized front-of-house environment.
• Assist with opening/closing tasks and side work as needed.
• Learn food menu in order to run food appropriately.
• Answer phones and schedule reservations with large parties

·        Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.

·        Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property

·        Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.

·        Maintain and promote a positive and cooperative work relationship with communication between all departments.

·        Inspect/Walk the public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.

·        Perform all duties according to safety procedures.

·        Maintain and promote a positive and cooperative work relationship with all hotel departments.

·        Follow all procedures and policies set forth by the company, and department.

Essential Core Skills and Competencies

·        Requires ability to take written and verbal direction. 

·        Reliable and responsible character, with exceptional follow up and attention to detail.

·        Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

·        Good listening skills, with the ability to respond quickly to needs and requests.

·        Exceptional organizational skills with the ability to balance and prioritize work.

·        Exceptional service orientation, with keen ability to focus and deliver on guest needs.

·        Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

·        Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.

·        Highly motivated and detail-oriented self-starter.

·        Able to perform routine work or the same task over and over again.

·        Able to communicate effectively with guest, team members and management in English.

·        Ability to understand and comply with proper cleaning techniques.

·        Ability to take direction and follow instructions.

·        Ability to work effectively as an independent contributor, and as a part of a collaborative team.

·        Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

·        Consistently at work and on time.

Supervisory Responsibilities

·        None

Work Environment

·        Most work is performed indoors. Occasionally service is required to outdoor seating area.

·        Fast-paced, with high levels of interactions with guest, associates, and managers.

Physical Demands:

·        Ability to go up and down stairs often during shift, sometimes with large, heavy items.

·        Requires regular listening and hearing ability and visual acuity.

·        Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.

·        Requires ability to work in a standing position for long periods of time

·        Must have moderate hearing to hear customers, supervisors, and communicate with other staff. 

·        Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. 

·        Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. 

·        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location:

·        Work is any time during operational hours to include morning, nights, weekends, and holidays.

·        One Location – Bradford House

Education and Experience:

·        1+ years of prior restaurant experience or customer service experience.

·        High School diploma or equivalent.

·        Familiarity with hospitality industry.

Other Eligibility Qualifications:

·        Legally eligible to work in the United States.

·        Strong computer skills.

·        Able to read and speak the English language well.

·        Able to pass a background check and pre-employment drug screening.

·        Reliable transportation.

Pay:

·        $9.50 per hour

Hours:

·        8:30am-2:30pm days and 4:30pm-10:30pm nights

Employee Discounts:

·        Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.

·        Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $9.50/hour.

About Bradford House: Beckoning the sojourners, adventurers and soul seekers, Bradford House is a 36-room, independent boutique hotel housed within a meticulously rehabilitated historic residence and a newly constructed modern addition in the heart of Oklahoma City. Featuring a full-service cocktail bar, cozy café and more, we invite you to join our team! Learn more about us at www.bradfordhouseokc.com.

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