Hotel Sales Coordinator

The Hilton Garden Inn Milwaukee Northwest Conference Center is seeking a lively individual with a flair for organization and eye for helping get things done. If you are ready to hit the ground running with an exceptional sales team, then we encourage you to apply!

Our Sales Coordinator role is the foundation of the sales department and vital to the team's success! This role is full time M-F and entry-level. Two years Hilton or related brand experience is preferred, responsible for room inventory management and general support of the Sale and Catering team. Key functions and skills include, but are not limited to:

Essential Functions

• Sales office incoming call lead catcher
• 30/60/90 day Pick-Up Calls
• Block and inventory management
  • Builds room blocks
  • Inputs rooming lists (RAPID)
  • Releases unused rooms
  • Weekly rooms forecasting in Delphi FDC
  • Follows up with Thank You/Group Survey
• End of month group and catering entry in Delphi FDC
  • Entry of final group pick up
  • Entry of final catering
  • Marking all group complete
• Prepares group resume packets and distributes to front desk
• Daily Reporting
  • Arrivals
  • Departures
• Creates diagrams for in-house meetings
• Creates BEOs
• Orders Food & Beverage for meetings
• Tours for walk-in customers (qualify and handoff to manager)
• Produce and send booking links for BT and group contracts
• Assist Sellers with follow up and voicemail management
• Builds company rate programs and group blocks
• Prepares weekly, monthly, and quarterly reports
• Total commitment to delivering guest experience and service

Additional Job Duties

Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.

Provide a professional image at all times through appearance, dress, and presence...

Follow company policies and procedures and department SOP's is able to effectively communicate them to others.

Display strong knowledge of hotel property, amenities, area attractions and transportation.

Support all Hotels and/or Company initiated Guest and Associate Programs

Bring teamwork attitude and energy each day!