Customer Service Specialist

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Profit sharing
• Training & development

Are you passionate about baking? Do you love solving customer's issues? We are looking for a Customer Service Representative who would be responsible for ensuring the highest levels of customer service as well as customer communications. A successful candidate would establish open lines of communication with all departments to promote exceptional levels of customer satisfaction, update customers every step of the way, and get to know customers on a deeper level to ensure they are well taken care of.

More specific duties would include:

• Enter sales orders into ERP system (Microsoft Dynamics NAV) and send confirmations to customers
• Update customers as orders are being prepared
• Answer and place phone calls to customers in order to ensure high levels of customer satisfaction and assisting in sales
• Field calls from the technical hotline, chat and website. Respond to all inquiries from customers. As needed, support sales and marketing in addressing requests
• Following up with customers after first interaction, sample requests, and first orders as directed by the Sales Manager
• Develop new opportunities as they arise until they are converted to field sales. Assist in qualifying new leads generated by the Marketing department.
• Provide customers with current and relevant information pertaining to such topics as available services, supply, current prices and new materials.
• Responsible for maintaining/updating account information including but not limited to forecasts and opportunities in CRM software (SalesForce)
• Perform other duties as assigned.
• Follow all company safety policies/rules in performing job duties.

Skills and Abilities

• Excellent verbal and written communication skills and organizational skills
• Problem solver!
• Self-reflective
• Customer service oriented
• Advanced working knowledge of Microsoft Word, Excel
• Ability to quickly learn new software
• Ability to handle numerous assignments simultaneously

Education and/or experience:

• Knowledge with using SalesForce and Microsoft Dynamics NAV (or similar)
• 2-5 years of customer service experience or inside sales
• Passionate about baking is a plus
• Experience in Wholesale is a plus

Communication method(s) used:

• Phone
• Email
• In person

Work environment:

• Front desk