Service Greeter

Are you ready to join a winning team? Your next opportunity awaits at the Audi Fletcher Jones Location in Costa Mesa! Optima Dealer Services provides Staffing and Consulting Services to the most luxurious auto Dealerships.

The Service Greeter is responsible for the flow of the Audi Fletcher Jones Service Department by moving vehicles on the drive to accommodate all guests’ requests. A Service Greeter must keep the Dealership organized, park vehicles in every designated area, deliver vehicles to the Guest, and kindly direct or route Guests to the appropriate personnel for assistance.

Service Greeter strives to provide 5-Star Treatment by delivering exceptional Customer Service to all Guests with a professional, polite, and positive attitude.

Job Duties and Responsibilities:

· Promptly greet each Guest with a smile and strive to make them feel special at Audi Fletcher Jones.

· Professional Greetings and positive communication are mandatory to this role such as: “Good morning, welcome to Audi Fletcher Jones”, and “My name is ________, How may I assist you?”

· On Stage: All Greeters must remember that “once you are ready to be positioned (Clock-in) “means that you are on stage”. This duty is required to smile to all Guests, have a positive attitude, positive body language, active listening, must obey Dress Code and conduct. All Guests are a priority and their experience at the dealership must be excellent.

· Kindly direct or route guests to the appropriate personnel for assistance.

· Check-in Guests and look at app appointments on Next App.

· Offer a complimentary bottle of water to all guests.

· Check-in loaners, ensure to inspect all cars (while the guest is still present)- for damages over the body, tires, warning messages, and lights on the dash. Report anything out of the ordinary to the head of the Loaner department. Ensure Guests didn’t leave any belongings on the vehicle.

· Keep the podium updated via radio.

· Keep the Service Drive clean and organized.

· Ensure all the vehicles are flowing on the Service Drive and guests are assisted immediately upon arrival.

· Ensure all vehicles are staged before servicing vehicles by inserting a floor mat, seat cover, and plastic Cover.

· Ensure to insert the TAG on the interior rear-view mirror with the name of the Service Advisor.

· Ensure the service drive is free of unnecessary cars, moving cars to their designated locations.

Diversity is our heritage and our future. Be part of it.

At Optima Dealer Services, diversity is an integral part of our history, culture, and identity. Inclusion is the way we treat and perceive all differences. We want to create an inclusive culture where all forms of diversity are seen as a real value for the company.

Skills and Qualifications:

• Friendly with high energy and the willingness to go above and beyond.
• Highly responsible, professional, and reliable.
• Unrestricted California driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Able to safely operate motor vehicles in tight and small spaces.
• Excellent communication, organization, and problem-solving skills, including the ability to maintain composure under stress.
• Able to work independently with minimal supervision.
• Basic computer and internet skills.
• Previous experience in a similar role is a plus.
• Must be customer service oriented.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Must be self-motivated with good written and verbal communication skills.
• Strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.